Kelli Penix
Ramona,OK
Summary
Results-driven Provisioner with expertise in streamlining provisioning workflows and enhancing service delivery. Skilled in inventory management, vendor coordination, and systems integration, ensuring timely and accurate service implementation. Proven ability to lead cross-functional teams and effectively resolve customer escalations.
Overview
27
27
years of professional experience
Work History
Provisioner
Verizon
12.1998 - 12.2025
- Analyzed provisioning workflows to identify inefficiencies and implement corrective actions.
- Oversaw troubleshooting of provisioning issues, ensuring minimal disruption to operations.
- Coordinated vendor relationships to enhance service delivery and procurement efficiency.
- Handled escalations from customers regarding provisioning concerns, working closely with other departments to resolve issues quickly.
- Troubleshot issues related to service activation or product functionality, providing prompt resolutions for client satisfaction.
- Maintained a keen eye for detail, ensuring that all provisioned items met client specifications and quality standards.
- Assisted in processing provisioning requests to ensure timely delivery of materials.
- Collaborated with sales teams to ensure seamless transition from contract negotiation to service implementation phases for new clients.
- Ensured timely delivery of services by coordinating with cross-functional teams and vendors for equipment procurement and installation.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Oologah High School
Oologah, OK02-1988
Skills
- Quick learner
- Problem-solving
- Dependable and reliable
- Attention to detail
- Critical thinking
- Organizational skills
- Decision-making
- Order tracking
- Data entry
- Task prioritization
Timeline
Provisioner
Verizon
12.1998 - 12.2025
High School Diploma -
Oologah High School