Tania Horton
Columbus,OH
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Provisioner
OptumRx
Columbus, OH
08.2022 - Current
- Assessed and determined appropriate stock quantities based on customer demand.
- Created purchase orders for requested items from customers or vendors.
- Maintained accurate records of shipments, deliveries and inventories.
- Ensured compliance with company policies regarding procurement procedures.
- Utilized software programs such as Microsoft Office Suite for data entry purposes.
- Managed the ordering process from start to finish including tracking shipments, resolving discrepancies and processing returns and credits as needed.
Member Service Representative
Molina Healthcare
Columbus, OH
10.2017 - 02.2022
- Maximized member satisfaction by providing optimal assistance with billing inquiries, service requests, suggestions, and complaints.
- Assisted colleagues with tasks as needed during peak times of activity.
- Answered incoming calls regarding membership benefits and services.
Education
High School Diploma -
Eastmoor Academy
Columbus, OH06-2003
Skills
- Order Fulfillment
- Records Updating
- Customer Service
- Time management abilities
- Product identification
- Data Entry
- Excellent Communication
Certification
- CPR Training/Certification
- HIPAA Training/Certified
Accomplishments
- Meeting Production Goals
- 100% Quality assurance
Timeline
Provisioner
OptumRx
08.2022 - Current
Member Service Representative
Molina Healthcare
10.2017 - 02.2022
High School Diploma -
Eastmoor Academy
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