Daren King

• Managed global carrier order coordination, including planning, design, transport equipment configuration, and optical transport systems, including Ciena, Alcatel-Lucent circuit installation, testing, and final hand-off to end users.
• Collaborated with Legal, Billing, Network Engineers, and project teams to ensure seamless carrier ordering, implementation, and
  documentation for the entire circuit lifecycle.
• Negotiated contract pricing and terms for voice and data services
  supporting corporate offices, providing requirements for the contract execution.
• Maintained and updated the circuit inventory database and other tools tracking site and network data.
• Reviewed suppliers' invoices, performing audits for accuracy • Disputed billing and requested credits due.
• Approved 300 + monthly invoices, ensuring timely payment processing.
• Performed Data Center audits, issuing transformation cost savings
  recommendations.
• Played an instrumental role in responding to critical outages swiftly, restoring services with minimal disruption to operations or user experience.
• Optimized network performance through regular audits, identifying
  areas of improvement and implementing necessary changes.
• Ensured data security by deploying advanced firewall configurations, intrusion detection systems, and encryption protocols.
• Closed first-time ServiceNow tickets quickly and met resolution volume requirements.
• Troubleshoot routers, layer 2 and 3 switches, and network firewalls.
• Provisioned servers, upgraded applications, and conducted hardware audits.
• Monitored and maintained network and software components
  according to established guidelines and best practices.

• Provisioned service orders in USRP, Including Moves, Adds, Changes, and Disconnects.
• Managed an average of 40 monthly transport design orders from
  submission to completion.
• Tracked critical dates and addressed issues by escalating to responsible departments while keeping customers informed of order status.
• Updated SOTS/Phoenix logs with order status and actions taken to meet deadlines.
• Spearheaded the migration to new telecommunications platforms,
  minimizing disruption to business operations during transitions.
• Provided timely updates on project status to upper management,
  ensuring transparency about progress toward established goals and objectives.
• Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
• Utilized industry equipment to analyze, identify, and resolve technical problems.
• Reviewed customer orders for requirements before issuing them to prevent unnecessary delays and errors.
• Improved network performance by designing and implementing system upgrades, including hardware and software updates.
• Maintained up-to-date documentation of network topology, equipment inventory, configurations, and troubleshooting guides for reference during problem resolution efforts.
• Provided exceptional technical support to end-users, resolving complex issues quickly and effectively.
• Planned implementation of network enhancements and upgrades.

• Administered support in Microsoft AD and remotely accessed (Remote Desktop, Q Messenger) devices for software updates and password resets.
• Documented REMEDY trouble tickets, including root cause analysis and resolution steps.
• Authored knowledge base documentation for technicians and managers.
• Configured corporate workstations (Desktop, Laptops, Tablets) devices, and software to onboard employees and contractors.
• Managed user accounts and permission levels in Active Directory following company policies to maintain a secure network environment.

• Manager, OSP Construction & Engineering- Cable Mining Project - Managed cross-functional teams reclaiming copper interoffice toll cable for asset recovery ($2 Mil). Issued As-Built records in Opti to reflect OSP records. Completed the project and provided timely delivery.
• Manager, Project Pronto - PON Network Deployment.- Deployed Adtran Optical Network Terminals (BPON) while performing circuit upgrades from copper to fiber (Moves, Adds, Changes, Disconnects). Trained new employees in specific job requirements.
• Manager, Hicap in Hicap Out Project -Loop Facilities Design Enhancement.(DS1 - OC192) - Automated copper Local Loop designs from TIRKS to HiHo system.
• Manager, F1/Span Group - Loop Facilities Design Team - Led copper span design teams (Houston - 14, San Antonio - 10), issuing copper span engineering records.
• Manager, Special Services CPC - Led circuit provisioning design team in issuing Broadband circuit engineering.

• Communications Technician/Network Center Technician - Special Services circuit testing and maintenance. (Pots, DSL, DS1, T3).
• Communications Technician/ Network Alarm Monitoring, Analysis, and Maintenance. Network equipment provisioning, testing, and maintenance.