Daren King

• Managing Terrestrial Commercial global carrier order coordination, escalation, installation and creating hand-offs to the various teams in Corporate and Production Operations including moves , add, disconnects and change ordering.
• Collaborate closely with Legal, Billing, Network Engineers and project teams to ensure the overall carrier ordering, implementation and provide documentation for the entire circuit life-cycle process.
• Including communicating carrier provisioning/install, maintenance lead-times.
• Negotiate with carriers on contract pricing and terms for voice services supporting corporate offices.
• Provided data services required for negotiations/contract execution.
• Responsible for updating and maintaining the circuit database in addition to all other tools, resources, and reports which track and maintain site and network and voice information.

• Provisioning service orders as assigned into USRP
• Manage LD orders (Averaging 40 monthly) from submission to completion
• Review orders by tracking critical dates (SID through Due Dates) and address Jeopardy's by escalating to responsible department while advising customer of order status
• Update SOTS/Phoenix logs with order status and actions taken to meet critical dates
• Administrative: Developed A&D goals
• Report E-Link and WEBSTR Time accurately.

• Provided advanced customer support to field technicians (UVERSE) on intelligent field devices (Panasonic Laptop, iPhone, iPad) to ensure wireless network connectivity
• Configure technician profiles, Admin support in Microsoft Office applications (Outlook, Excel, Word etc.)
• Remotely access IFD/IOS devices to provide software downloads/updates and password reset support
• Accurately document trouble tickets (approximately 20 calls daily) to include root cause analysis and final resolution steps
• Author knowledge base solution documentation for center technicians/managers.

• Manager, C&E Cable Mining Project - Managed cross-functional teams reclaiming copper interoffice toll cable for asset recovery ($2 Mil). Issued As-Built records in Opti to reflect OSP records. Successfully completed project and provided timely delivery.
• Manager, Project Pronto - Deployed Adtran Optical Network Terminals (BPON) while performing circuit upgrades from copper to fiber. Trained new employees in specific job requirements.
• Manager, Hicap in Hicap Out Project - Automated copper Local Loop designs from TIRKS to HiHo system.
• Manager, F1/Span Group - Led copper span design teams (Houston - 14, San Antonio - 10) issuing copper span engineering records.
• Manager, Special Services CPC - Led circuit provisioning design team issuing Broadband circuit engineering.