Alexis Anderson
CSR/PSR
Indianapolis,IN
Summary
My name is Alexis Anderson. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Caregiver
Gifted Touch
Indianapolis, IN
11.2022 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
Patient Service Representative
Northside Family Medicine
Indianapolis, IN
02.2022 - 10.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Used EPIC[Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Developed and implemented customer service policies and procedures.
Retail Sales Associate/Cashier
Victoria's Secret
Indianapolis, IN
03.2021 - 11.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward program
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
Education
High school diploma -
Lawrence North High School
Indianapolis, IN 08.2016 - 07.2020
Skills
Written and oral communication
Organization and Time Management
Progress documentation
Critical Thinking
Interpreting physician orders
Document filing
Computer skills
Insurance verifying
Customer service/Support
Problem Solving
Leadership Skills
Attention To Detail
Transferable Skills
Work Ethic
Additional Information
- Certifications and Licenses , Licensed Cosmetologist August 2020 to August 2024
Timeline
Caregiver
Gifted Touch
11.2022 - Current
Patient Service Representative
Northside Family Medicine
02.2022 - 10.2022
Retail Sales Associate/Cashier
Victoria's Secret
03.2021 - 11.2021
High school diploma -
Lawrence North High School
08.2016 - 07.2020