Alexis Archambeau
Miami
Summary
Strategic administrative and operations leader with 13+ years of experience driving multi-site operations, HR initiatives, budgeting, and organizational improvement. Proven ability to lead teams, optimize processes, implement performance metrics, and develop systems that improve efficiency and accountability. Expertise in employee relations, compliance, financial oversight, vendor management, and executive-level operations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
General Manager
Museum of Graffiti
Miami
01.2022 - Current
- Direct administrative operations for two museum locations, overseeing daily business functions, operational planning, facilities management, and organizational performance.
- Lead all human resources functions including recruitment, interviewing, onboarding, employee relations, coaching, performance evaluations, disciplinary actions, policy implementation, and staff development.
- Recruit, supervise, train, schedule, and mentor multidisciplinary teams while establishing measurable KPIs and accountability standards that improve operational performance.
- Develop executive reporting dashboards and operational metrics to monitor sales, staffing, productivity, inventory, and organizational goals.
- Manage departmental budgets, procurement, vendor relationships, inventory systems, and purchasing while identifying opportunities to improve efficiency and control costs.
- Develop and implement administrative policies, standard operating procedures, and operational workflows that create consistency across multiple locations.
- Oversee strategic planning, organizational initiatives, sponsorship development, and community partnerships.
- Oversee safety compliance, facility maintenance, risk management, and operational problem-solving while ensuring exceptional customer service standards.
Director of Guest Services
Edgewater Hotel & Waterpark
Duluth
04.2021 - 02.2024
- Managed daily administrative operations of the front office while supervising employee scheduling, staffing, payroll, hiring, onboarding, retention, and performance management.
- Conducted regular staff training, coaching, and professional development initiatives to improve employee engagement and service quality.
- Collaborated with executive leadership on operational planning, pricing strategy, forecasting, and revenue management.
- Produced operational reports, monitored departmental performance metrics, and implemented improvements that enhanced efficiency and guest satisfaction.
- Managed customer relations, conflict resolution, and service recovery while maintaining organizational policies and quality standards.
- Continued supporting operations remotely following relocation to Miami, maintaining key leadership responsibilities until February 2024.
Museum Director
Duluth Entertainment Convention Center
Duluth
04.2011 - 11.2020
- Directed all administrative and operational functions of a historic museum attraction, overseeing staffing, budgeting, visitor experience, and organizational performance.
- Managed employee supervision, scheduling, payroll, disciplinary actions, and performance evaluations to enhance team performance and ensure operational efficiency.
- Oversaw procurement, inventory management, retail operations, and merchandising strategies to optimize revenue-generating initiatives and enhance visitor engagement.
- Developed marketing strategies, coordinated media relations, wrote press releases, and represented the organization within the community.
- Served on multiple organizational and community boards while collaborating with stakeholders to advance strategic initiatives and partnerships.
Education
Bachelor of Science - Biology
University of Wisconsin, Superior
Superior, WI05-2019
Skills
- Operational planning & leadership
- Budget management & financial reporting
- Staff development & relations
- Human resources compliance
- Performance metrics
- Policy implementation & development
- Cross-functional collaboration
- Inventory & asset management
Certification
- Personal Growth in Leadership
Timeline
General Manager
Museum of Graffiti
01.2022 - Current
Director of Guest Services
Edgewater Hotel & Waterpark
04.2021 - 02.2024
Museum Director
Duluth Entertainment Convention Center
04.2011 - 11.2020
Bachelor of Science - Biology
University of Wisconsin, Superior