Alexis Austin
Sumter,SC
Summary
As a Data Analyst , my primary objective is to acquire data from primary or secondary sources and maintain data. Reliable Data Entry Assistant possessing razor-sharp eye for detail and quick typing skills. Bringing hands-on experience assisting with transferring information from paper documents into electronic databases. Well-versed in verifying data accuracy and maintaining filing systems. Organized individual proficient in computer operations.
Overview
6
6
years of professional experience
Work History
Data Analyst
Provalus
12.2022 - 06.2023
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Build 100 SLA for various app owners.
- Utilized 3 monitoring tool software such as Splunk, Dynatrace and solarwinds exact numerous amount of data and, identifying trends .
- Built databases and table structures for web applications.
Manager
Accenture
03.2022 - 12.2022
- Monitored personnel performance and prescribed training and counseling to staff members to improve work outcomes.
- Trained over 50 staff members, mentored and guided staff on investigation procedures, company policies and industry regulations.
- Manage up to 300 calls and claims daily to gather information to initiate claims process.
- Used statistical methods to analyze data and generate useful business reports.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Data Entry Assistant
Accenture
04.2021 - 03.2022
- Maintained over 800 files monthly, record noted fraudulent activity.
- Searched, extracted and interpreted information to determine correct input procedure.
- Organized, sorted, and checked input data against original documents.
Unemployment Claim Specialist
Accenture
04.2021 - 06.2021
- Finalized Unemployment files for insurance claim payment release.
- Determined over 50 claim status daily and negotiated to reach reasonable settlements or denials.
- Evaluated customer data to identify and prevent fraudulent activities.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Credit Card Specialist
Bank Of America
08.2017 - 11.2020
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Fielded 80 incoming customer calls to deliver high-quality solutions.
Education
High School Diploma -
Sumter High School
Sumter, SCNo Degree - Operations Management And Supervision
Southern New Hampshire University
Hooksett, NH04.2025
Skills
- Computer Literacy(Microsoft)
- Software Troubleshooting
- Time Management
- Risk Management
- Communication
- Organization CloudComputing(ServiceNow,Salesforce,aws,etc)
- Updating Client Data
- Elemental SQL skills
- Quality Assurance and Control
- Data Entry
- Product Development
- Team Bonding
- Detailed Oriented
Timeline
Data Analyst
Provalus
12.2022 - 06.2023
Manager
Accenture
03.2022 - 12.2022
Data Entry Assistant
Accenture
04.2021 - 03.2022
Unemployment Claim Specialist
Accenture
04.2021 - 06.2021
Credit Card Specialist
Bank Of America
08.2017 - 11.2020
High School Diploma -
Sumter High School
No Degree - Operations Management And Supervision
Southern New Hampshire University