Amna Jasarevic
Bowling Green,KY
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
9
9
years of professional experience
Work History
Data Analyst
Bluegrass Supply Chain
08.2024 - Current
- Reported results of production to clients to provide better metrics of employee performance and increase retention
- Increased accessibility and usability of customer data by redesigning data visualization techniques to include statistical graphs and informational graphics
- Created a data visualization tool that could easily be utilized by non-technical staff to help develop a more interactive and engaging service
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Sales Manager
Aflac
03.2022 - 08.2024
- Recruited and trained new sales representatives
- Onboarded new clients and created a relationship with cliental
- Established personal connections with customers, exceeding customer service expectations
- Coached and managed a team of 2-3 sales agents within my district
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Representative
Eagle Finance
02.2017 - 03.2022
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Processed loan applications over the phone and in person
- Performed collection calls for existing clients
- Processed loan approvals and scheduled appointments for customers to come in office and finish the loan closing process
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Receptionist
Destiny Dental
06.2015 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Criminal Justice -
University of the Cumberlands
Williamsburg, KYLeadership -
South Central Kentucky Community Technical College
Bowling Green, KYSkills
- Customer service
- Computer literacy
- Communication skills
- Bilingual
- Microsoft word
- Leadership
- Microsoft excel
- Documentation review
- Management Experience
- Customer Relationship Management
- Excel Functions
- Data Analysis
Timeline
Data Analyst
Bluegrass Supply Chain
08.2024 - Current
Sales Manager
Aflac
03.2022 - 08.2024
Customer Service Representative
Eagle Finance
02.2017 - 03.2022
Receptionist
Destiny Dental
06.2015 - 02.2017
Leadership -
South Central Kentucky Community Technical College
Criminal Justice -
University of the Cumberlands
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