Isaiah Thompson
Chicago,IL
Summary
Detail-oriented and highly organized individual with a strong attention to detail and proficiency in data entry tasks. Skilled in typing, data verification, and using software such as Microsoft Excel and Google Sheets to efficiently input and manage large volumes of data. Seeking to apply my strong organizational skills and accuracy to contribute to the efficiency of a fast-paced work environment in an entry-level Data Entry position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Analyst
Impact Networking, LLC
04.2024 - 12.2024
- Worked in the Managed IT department.
- First response for customers requesting service for various devices, software, applications, etc.
- Created tickets for customers using the Base99 system.
- Utilized eAutomate to process customers service call
- Received incoming calls for various issues.
- Troubleshooting the issue until the customer is satisfied or escalate to another department if the issue can't be handled by the service desk.
Sales Representative (Order Writer)
Mondelez International
03.2022 - 08.2023
- Fulfilling the merchandising needs of our grocery-related customers.
- Replenished the shelves and built displays in a timely manner.
- Collaborated with store managers to determine which products need to be ordered based on inventory.
- Ordered products and updated inventory utilizing SAS system.
Delivery Driver
Amazon
09.2020 - 02.2022
- Safely load and deliver packages to Amazon customers.
- Delivered over 200 packages in a timely manner.
- Communicated effectively with dispatch and management.
- Utilized mobile device to access route details and process deliveries.
- Supported the team in daily work requirements including participation in rescue calls when other team members need assistance with their route.
Community Service Associate
Wework
04.2018 - 03.2020
- Responsible for the day to day operations of the building.
- Maintained and organized a clean workspace for members and staff.
- First point of contact for members and provided support in resolving any issues or concerns.
Education
Some College (No Degree) - architecture
Harold Washington
Chicago, ILDiploma -
Simeon Career Academy
Chicago, IL06.2013
Skills
- Microsoft Teams, Proofpoint Essentials, Microsoft Excel, Microsoft Outlook, Microsoft Word, Customer service, Troubleshooting, Computer literacy, Data Entry
Certification
JavaScript, CSS, HTML, Cybersecurity course ISC22024, Forklift Certification, FOID
Timeline
Data Analyst
Impact Networking, LLC
04.2024 - 12.2024
Sales Representative (Order Writer)
Mondelez International
03.2022 - 08.2023
Delivery Driver
Amazon
09.2020 - 02.2022
Community Service Associate
Wework
04.2018 - 03.2020
JavaScript, CSS, HTML, Cybersecurity course ISC22024, Forklift Certification, FOID
Some College (No Degree) - architecture
Harold Washington
Diploma -
Simeon Career Academy
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