Alexis Baas
Chicago,IL
Summary
Seasoned hospitality professional skilled in fast-paced environments and relationship management. Led special events and trained teams to enhance service quality in high-volume settings. Proven success in driving customer satisfaction in serving and bartending roles, with extensive knowledge in mixology and cocktails. Committed to fostering professional development and creating memorable craft cocktail experiences.
Overview
9
9
years of professional experience
Work History
Event Bartender
Morgan’s on Fulton/Taverna 1821
Orlando, IL
02.2025 - 11.2025
- Batched specialty cocktails for events, ensuring timely and personalized drinks for bride and groom.
- Served a variety of beverages to guests in a fast-paced environment.
- Managed bar inventory, maintaining optimal stock levels to meet event demands.
- Trained new bartenders on drink preparation and bar protocols, enhancing team readiness for events.
- Collaborated with floor staff and management to run food for dinner service
- Coordinated wine service for wedding guests at dinner
- Satellite bar
Lead Cocktail Server
Pendry Hotel
Chicago, USA
05.2024 - 02.2025
- Enhanced customer satisfaction through engaging conversations and attentive service, fostering positive guest experiences.
- Coordinated special events with team members throughout event set up and ensured smooth execution of functions for seamless guest experiences.
- Facilitated staff development by sharing knowledge and best practices and training new employees.
Lead Server
Roanoke Hospitality
Chicago, USA
09.2023 - 02.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Worked with management to coordinate special functions and events.
- Assisted with training new employees on company best practices, menu knowledge, and customer service techniques.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
Catering Server
Disney Parks and Experiences
08.2022 - 08.2023
- Supervised setup of banquet food stations and coordinated service across multiple dining areas, ensuring seamless guest experience.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided bartending services at satellite and banquet events, ensuring guest satisfaction with beverage selection.
- Communicated with guests to address individual dietary needs and restrictions, enhancing guest satisfaction and safety.
- Adapted to last-minute changes in menu items, guest count, or event timeline, ensuring consistent service quality and guest satisfaction.
Server
Cowfish Universal CityWalk
Orlando, USA
02.2021 - 08.2023
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Timed customer check-ins to take orders and confirm meal satisfaction, addressing any issues promptly.
- Promoted seasonal cocktails to enhance customer experience and drive sales during seasonal and holiday events.
- Facilitated discussions between management and servers as lead server, creating talking points for open table discussions.
- Trained new employees up to service standards.
- Cross-trained behind bar.
Cocktail Server
Marriott
Orlando, USA
04.2017 - 02.2020
- Upsold premium alcohol options to large groups of convention guests, enhancing their overall experience.
- Served high-profile guests discreetly in a VIP experience.
- Served diverse clientele, including families on vacation and convention guests, ensuring tailored service for various needs.
- Provides helpful tips for a variety of guests to enjoy the parks based on their wishes and experiences.
- Banquet satellite bartender.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLSkills
- Collaboration on seasonal drink menu
- Weddings and events bartender
- Promotions execution
- Trainer
- Satellite bar
- High volume dining
- Strong adaptability
- Special event experience
- Strong communication skills
Timeline
Event Bartender
Morgan’s on Fulton/Taverna 1821
02.2025 - 11.2025
Lead Cocktail Server
Pendry Hotel
05.2024 - 02.2025
Lead Server
Roanoke Hospitality
09.2023 - 02.2024
Catering Server
Disney Parks and Experiences
08.2022 - 08.2023
Server
Cowfish Universal CityWalk
02.2021 - 08.2023
Cocktail Server
Marriott
04.2017 - 02.2020
Associate of Arts - General Studies
Valencia College