Hardworking and reliable worker with 4 years experience in the customer service industry. Dedicated to providing highest standard of service and creating a warm and welcoming environment for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Elixir Superfood and Juice
08.2022 - Current
Provided excellent customer service and developed strong relationships with customers
Developed and maintained a positive company image and reputation
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
HBO Max Ambassador
Wasserman Next Gen
08.2023 - 01.2024
Assisted students with accessing various program and institutional resources
Participated in community outreach activities to promote the company
Developed creative content such as videos, infographics, blogs, articles to engage target audiences online.
Hospitality and Crew Member
Ballons Above The Valley
06.2022 - 08.2022
Greeted customers in a friendly and professional manner, ensuring customer satisfaction
Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
Coordinated with other crew members to complete assigned tasks quickly and effectively
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Customer Service Representative
Nike Outlet
10.2021 - 04.2022
Provided exceptional customer service to ensure customer satisfaction
Developed strong customer relationships and loyalty through effective communication
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Managed high-stress situations effectively, maintaining professionalism under pressure.
Shift Leader
Cold Stone Creamery
06.2020 - 08.2021
Oversaw shift operations to create quality products that met company standards
Complied with company standards and policies, setting example for team members
Developed strong communication skills among staff members.
Coached team members, delivering candid feedback on expectations and performance.
Education
Bachelor of Science (B.S.) - Kinesiology
University of Nevada-Reno
Reno, NV
06.2025
High School Diploma -
Benicia High School
Benicia, CA
06.2021
Skills
Team Collaboration and Leadership
Effective communication
Interpersonal Skills
Cash Handling
Sales and Upselling
Positive Attitude
Efficiency
Goal Setting and Tracking
Accomplishments
Director of Membership: Gray for Glioblastoma
Director of Service: Friends of MSF
Secretary: Minority Association of Pre-Medical Students
Cafe Worker/Cafe Barista at Sue Katene Elixir/ Elixir West Cafe and CateringCafe Worker/Cafe Barista at Sue Katene Elixir/ Elixir West Cafe and Catering