Alexis Bailey
Berwick,LA
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
Work History
Data Entry
Cognizant
02.2025 - 06.2026
- Entered and updated records in databases with high accuracy and consistent attention to detail.
- Processed large volumes of information while meeting daily workflow and quality standards.
- Verified source documents for completeness, resolving discrepancies before final data submission.
- Reconciled data across multiple systems to support accurate reporting and recordkeeping.
- Reviewed entries for formatting errors and corrected inconsistencies to improve database reliability.
- Organized confidential files and maintained orderly digital and paper record systems.
- Assisted workflow efficiency by prioritizing urgent requests and coordinating with internal teams.
- Trained new clerical staff on data entry procedures, accuracy standards, and file organization.
Healthcare Customer Service Representative
Quest Diagnostics
10.2022 - 06.2023
- Responded to member inquiries regarding benefits, eligibility, and claims using healthcare service guidelines.
- Resolved billing and authorization issues by coordinating with internal departments and provider offices.
- Documented customer interactions accurately in CRM and call tracking systems.
- Explained plan coverage, prior authorization requirements, and next-step procedures to callers.
- Assisted members with enrollment questions, account updates, and policy information.
- Escalated complex service issues to appropriate teams while maintaining professional communication.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
Associate of Science - Information Technology
Delgado Community College
New Orleans, LouisianaHigh School Diploma -
Morgan City High School
Morgan City, LouisianaSkills
- Data Entry
- Data Accuracy
- Data Verification
- Data Processing
- Data Review
- Record Management
- Microsoft Excel
- Analytical thinking
- Time Management
- Task prioritization
- Interdepartmental Coordination
- Customer Service
- Client relations
- Active Listening
- Excellent communication
- Written communication
- Team collaboration
- Multitasking Abilities
- Flexibility
- Project management
- Compliance Awareness
Personal Information
Title: Customer Service Advocate
Timeline
Data Entry
Cognizant
02.2025 - 06.2026
Healthcare Customer Service Representative
Quest Diagnostics
10.2022 - 06.2023
Associate of Science - Information Technology
Delgado Community College
High School Diploma -
Morgan City High School