Alexis Baker
Sidney,Ohio
Summary
Proven receptionist with a strong track record at Mary Rutan Hospital, adept in customer relations. Efficiently managed high call volumes and financial transactions, enhancing client satisfaction through expert time management correspondence. Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mary Rutan Health
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Mary Rutan Hospital
01.2022 - 04.2024
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Assisted with administrative tasks such as filing documents, copying materials
- Answered questions about organization and provided callers with address, directions, and other information
- Handled frequent work process interruptions with flexibility and poise
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Operated multi-line phone system efficiently while managing high call volume
Receptionist
Family Resource Center
06.2021 - 01.2022
Receptionist/ Scheduler
Mary Rutan Hospital
06.2019 - 02.2020
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Assisted with administrative tasks such as filing documents, copying materials
- Answered questions about organization and provided callers with address, directions, and other information
- Handled frequent work process interruptions with flexibility and poise
STNA
Mary Rutan Hospital
12.2018 - 06.2019
- Scheduled any necessary follow-up appointments, as directed by physicians
- Managed calendars and organized resources to ensure efficient workflow processes
- Provided assistance to residents in activities of daily living such as bathing, dressing, grooming, and toileting
- Responded promptly to resident requests for assistance while maintaining a respectful attitude at all times
- Assisted with the transfer of patients from beds to wheelchairs or stretchers using proper body mechanics techniques
- Followed established health care policies, procedures, regulations and standards of practice set by state law
Education
High School Diploma -
Kenton High School
05.2018
Skills
- Business Correspondence
- Database Administration
- Telephone Skills
- Sorting and Labeling
- Customer and Client Relations
- Time Management
- Document Control
References
References available upon request
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
English
Timeline
Medical Assistant
Mary Rutan Health
04.2024 - Current
Receptionist
Mary Rutan Hospital
01.2022 - 04.2024
Receptionist
Family Resource Center
06.2021 - 01.2022
Receptionist/ Scheduler
Mary Rutan Hospital
06.2019 - 02.2020
STNA
Mary Rutan Hospital
12.2018 - 06.2019
High School Diploma -
Kenton High School
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