ALEXIS BALDERAS
Chicago,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Carters Oshkosh
10.2021 - 12.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product and policies updates and changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Marianos
05.2018 - 10.2021
- Greeted customers at registered and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Hostess
Howells & Hood
10.2016 - 04.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Associate of Arts -
Richard J. Daley College
7500 S Pulaski Rd, Chicago, IL 6065205.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Bilingual at professional level
Timeline
Customer Service Representative
Carters Oshkosh
10.2021 - 12.2023
Cashier
Marianos
05.2018 - 10.2021
Restaurant Hostess
Howells & Hood
10.2016 - 04.2017
Associate of Arts -
Richard J. Daley College