Summary
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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ALEXIS BALL

ALEXIS BALL

Oklahoma City,OK

Summary

Dynamic and highly organized administrative professional with a proven track record in customer service, scheduling, outreach, and office administration. Skilled in managing high-volume communications and supporting patient success while maintaining strict confidentiality. Recognized for effective collaboration with diverse teams to streamline workflows and enhance patient experiences. Committed to delivering exceptional service and operational excellence in fast-paced environments.

Work History

Patient Success Coordinator

TheraWest Physical Therapy
01.2025 - Current
  • Strengthened referral relationships through targeted outreach visits to physician offices.
  • Coordinated informational luncheons to enhance collaboration with medical offices.
  • Managed patient interactions, ensuring efficient check-in, scheduling, and payment processing.
  • Guided new patients through onboarding, providing essential information and support.
  • Maintained organized records and schedules, demonstrating accuracy in administrative tasks.

Patient Care Coordinator

Advanced Therapy Solutions
04.2023 - 01.2025
  • Facilitated communication among clients, providers, employees, and insurance sources.
  • Collaborated with providers and staff to enhance operational efficiency.
  • Processed payments and issued receipts, ensuring accurate financial documentation.
  • Maintained confidentiality while managing sensitive information responsibly.
  • Independently prioritized tasks in a high-volume work environment.

Account Specialist

Classen Medical Complex
05.2022 - 04.2023
  • Streamlined payment collection by processing insurance and patient payments efficiently.
  • Resolved patient inquiries and reviewed insurance denials for prompt resolution.
  • Established payment plans for outstanding balances, enhancing recovery efforts.
  • Executed administrative tasks, including filing and generating production reports.
  • Coordinated insurance claims submissions, ensuring compliance and timely processing.

Patient Navigator

United Healthcare
03.2021 - 05.2022
  • Facilitated access to essential resources like transportation and medical services.
  • Guided clients through healthcare services, ensuring appointments were effectively scheduled.
  • Clarified documents and addressed billing inquiries regarding member benefits.

Operations Supervisor

Costco Wholesale
07.2020 - 03.2021
  • Enhanced call center performance by training representatives to meet standards.
  • Resolved escalated customer complaints, ensuring satisfaction and retention.
  • Monitored agent performance, delivered coaching, and implemented corrective actions as needed.

Additional Experience

2015 - 2019
  • Team Lead, CDR Global
  • Trainer, The New T-Mobile
  • E-commerce Specialist, Costco

Education

High School -

Putnam City North High School
Oklahoma City, OK
05.2015

Skills

  • Customer service
  • Administrative leadership
  • Professional networking
  • HIPAA compliance
  • Appointment scheduling
  • Social skills development

Accomplishments

Volunteer Support Instructor – Individuals with Disabilities

• Assisted children, teens, and adults with disabilities in developing daily living and independent life skills.

• Taught safe home-care and basic cooking skills, including proper use of kitchen appliances and utensils.

• Led activities to build social skills, communication, and appropriate manners.

• Provided guidance on hygiene, emergency preparedness, and how to express discomfort or anxiety.

• Shared important local resources and emergency contact information.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Success Coordinator

TheraWest Physical Therapy
01.2025 - Current

Patient Care Coordinator

Advanced Therapy Solutions
04.2023 - 01.2025

Account Specialist

Classen Medical Complex
05.2022 - 04.2023

Patient Navigator

United Healthcare
03.2021 - 05.2022

Operations Supervisor

Costco Wholesale
07.2020 - 03.2021

Additional Experience

2015 - 2019

High School -

Putnam City North High School
ALEXIS BALL