Alexis Banford
Pasadena,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Language
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Independent Sales Agent
Spring Venture Group
Houston, Texas
09.2023 - Current
- Contacted prospective Medicare shoppers for Spring Venture Group sales conversations.
- Followed compliance rules, including HIPPA during inbound and outbound calls.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Medicare sales
- Compliance documentation
- CRM systems
Fraud Chargeback Associate
Capital Staffing Solutions
Houston
04.2022 - 12.2022
- Reviewed suspicious transactions, identifying fraud indicators to mitigate risk in customer accounts.
- Verified cardholder identity through security questions and account records to enhance fraud prevention efforts.
- Compiled detailed reports on suspected fraudulent activity, providing insights for further investigations and prevention strategies.
Unarmed Security Officer
G4S Secure Solutions USA
Houston, TX
06.2018 - 11.2022
- Monitored G4S Secure Solutions USA client sites using post orders and patrol routes.
- Checked badges, credentials, and property entry points for unauthorized access.
- Assisted clients, employees, and visitors with directions and security guidance.
Customer Service Representative
Tailored Brands Inc.
Houston
11.2021 - 05.2022
- Answered inbound customers calls for company contact center.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic system.
Education
Bachelor of Arts - Administration of Justice
Texas Southern University
Houston, TX 08.2017 - 05.2022
Dillon High Shool
Dillon, SCSkills
- Effective communication
- Conflict resolution
- Sales techniques
- Team building
- Goal setting
Languages
English
Native/ Bilingual
Timeline
Independent Sales Agent
Spring Venture Group
09.2023 - Current
Fraud Chargeback Associate
Capital Staffing Solutions
04.2022 - 12.2022
Customer Service Representative
Tailored Brands Inc.
11.2021 - 05.2022
Unarmed Security Officer
G4S Secure Solutions USA
06.2018 - 11.2022
Bachelor of Arts - Administration of Justice
Texas Southern University
08.2017 - 05.2022
Dillon High Shool