Alexis Barone
Honesdale,PA
Summary
Dedicated customer service professional with expertise in team management, conflict resolution, and cash handling. Proven track record in enhancing guest satisfaction and fostering positive environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Woodloch Springs
Hawley, Pennsylvania
06.2025 - Current
- Guided junior staff on daily tasks, projects, and objectives to enhance team performance.
- Collaborated with management to develop strategic plans that aligned with business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed bank deposits to ensure accurate financial transactions.
- Maintained composure in stressful situations and diffused tension to foster a positive work environment.
- Distributed tips to staff accurately
Bartender/Server
Woodloch Springs
Hawley, Pennsylvania
10.2022 - Current
- Delivered exceptional customer service to elevate guest satisfaction and create memorable experiences.
- Leveraged knowledge of bar and menu options to prepare drinks and provide tailored food recommendations.
- Guided guests on cocktail and dinner selections, enhancing their dining experience.
- Monitored guests' alcohol consumption, proactively ensuring responsible service to promote guest safety.
- Managed cash register and POS system, ensuring accuracy in transactions and streamlined cash handling.
Restaurant Busser
Woodloch Springs
Hawley, Pennsylvania
06.2022 - 10.2022
- Cleared tables promptly to enhance guest turnover and minimize wait times.
- Assisted servers by efficiently refilling beverages and delivering food items, ensuring seamless service.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Maintained cleanliness in restaurant, supporting smooth operations for over 150 guests nightly.
Education
High School Diploma -
Wayne Highlands
Honesdale, PA06-2022
Skills
- Customer service
- Cash handling
- Inventory management
- Club Prophet ( POS)
- Alcohol safety
- Team management
- Strategic planning
- De-escalation techniques
- Conflict resolution
- Customer anticipation
- Adaptability
Certification
Responsible Alcohol Management Program (R.A.M.P.)
References
References available upon request.
Timeline
Assistant Manager
Woodloch Springs
06.2025 - Current
Bartender/Server
Woodloch Springs
10.2022 - Current
Restaurant Busser
Woodloch Springs
06.2022 - 10.2022
High School Diploma -
Wayne Highlands