I am an experienced energetic, results-oriented professional eager to bring strong administrative and customer service skills to a growing company in need of top-level support. I have excellent organizational, communication and relationship building skills. I’m a highly focused and results-oriented professional who successfully supports complex, deadline-driven operations.
Overview
15
15
years of professional experience
Work History
Nutrition Service Coordinator
Ut Southwestern Medical Center
6201 Harry Hines
05.2025 - Current
Coordinated with interdisciplinary teams to ensure nutritional needs are met for diverse patient populations.
Trained staff on food safety regulations and dietary guidelines to maintain high standards of service delivery.
Monitored and evaluated nutrition service operations, identifying areas for improvement to streamline workflows.
Coordinate communication between nursing units, dietitians, and nutrition services regarding patient meal orders and diet changes.
Receive inbound and outbound calls related to patient meal services while ensuring compliance with prescribed dietary guidelines.
Assist with preparing trays for general and modified diets according to patient needs.
Monitor and maintain adequate food and supply inventory levels for daily operations.
Complete nutritional documentation and support resident nutritional care planning.
Supervise daily Diet Office and AYR operations using the HealthTouch system, including “Wiz” operations and call audits.
Help maintain tray accuracy and reduce call wait times to improve patient satisfaction and operational efficiency.
Provide guidance and troubleshooting support to diet clerks and staff during daily operations and system downtime.
Support timekeeping responsibilities and operational coordination for staff.
Assist with reducing late tray counts and improving service workflows.
Train staff on floor stock procedures and department operations.
Conduct interviews for Diet Office and AYR positions.
Manage departmental supply ordering, including office supplies and insulin cards.
Demonstrate leadership by assisting departments during staffing shortages and high-volume periods.
Support supervisors with departmental organization, workflow management, and operational standards.
Physician Office Representative
Baylor Scott & White Medical Center
Dallas, TX
03.2014 - 10.2018
Managed patient scheduling and appointment confirmations to enhance office efficiency.
Processed insurance verifications, ensuring accurate coverage for patient services.
Assisted patients with inquiries, providing exceptional customer service and support.
Coordinated communication between medical staff and patients to streamline workflow.
Schedule, confirm and verify patient’s appointment. Check patients in and out for in office appointments. Provide customer service functions such as answering and directing phone calls, verifying patient’s insurance. Scan appropriate documentation into patient’s chart. Process discharged records, file and fax documentation, create folders and provide release of information. Submit referrals and orders instructed by the provider are submitted are submitted in a timely manner
HIM Associate
University General Hospital
Dallas, TX
08.2011 - 12.2014
Provide clerical and other support functions to ensure efficient operation of the front desk area. Maintain a clean, orderly and safe work environment; adhere to prescribed policies and procedures regarding confidentiality and other issues; and perform other duties and special projects ad required.
Assembles paper documentation of discharged patient records. Retrieves discharged patient records from various unit locations
Prepares medical records for scanning and for medical record analysis.
Responds to request for release of medical record information and adheres to the protection of patient protected health information.
Scan and merge medical records to facilitate access by health professions, release information to individuals and agencies in accordance with established company and federal regulations.
Process discharged records, file and fax documentation, create folders and provide release of information.
Prepare and burn radiological imaging onto CD’s, import images from external CDs, import images submitted electronically, print x-ray film and radiology reports for distribution both internally and externally to physicians and the families of patients; receives and sort files, retrieves and destroys x-ray film and CD’s according to established policies and procedures
Food and Nutrition Assistant Coordinator at University of Toledo Medical CenterFood and Nutrition Assistant Coordinator at University of Toledo Medical Center
Community Outreach Coordinator/Nutrition Assistant at Brooklyn Hospital Center- WIC DepartmentCommunity Outreach Coordinator/Nutrition Assistant at Brooklyn Hospital Center- WIC Department