Celeste Small
Cincinnati,Ohio
Summary
Enthusiastic Nutrition Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all task and training in Manager Certification in Food Protection. Motivated to learn, grow and excel in any Food Service Operation.
I am a very Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Nutrition Service Coordinator
Hamilton County Community Action Agency
Cincinnati, Ohio
09.2006 - Current
- Motivates staff to perform at peak efficiency and quality.
- Maintains a kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversees food preparation and monitored safety protocols.
- Traines staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Keeps facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchases food and cultivated strong vendor relationships.
- Maintains effective supply levels by monitoring and reordering food stock and dry goods.
- Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
Certified Teacher Assistant
Hamilton County Community Action Agency
Cincinnati, Ohio
09.2006 - Current
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Arranged and organized classroom desks, chairs and supplies.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Laminated teaching materials to increase durability under repeated use.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Reservations Agent
Delta Airlines
Cincinnati, Ohio
01.2002 - 08.2006
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized [Software] to input all key data into hotel's database system.
Reservations Agent
American Airlines
Cincinnati, Ohio
06.1996 - 11.2000
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized [Software] to input all key data into hotel's database system.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Burger King
Cincinnati, Ohio
05.1991 - 10.1995
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
Associate of Science - Early Childhood Education
University of Cincinnati
CincinnatiEarly Childhood Education
Council For Professional Recognition
Washington, DC07.2007
High School Diploma -
Woodward High School
Cincinnati06.1988
Skills
- Inventory Management
- Supply Ordering and Management
- Health Code Compliance
- Delegating Assignments and Tasks
- Portion Control
- Service Delivery Management
- Monitoring Food Preparation
- Problem Solving
- Catering Services
- Time Management
- Conflict Resolution
- Team Leadership
- Managing Reservations and Large Parties
- Calm and Pleasant Demeanor
- Work Planning and Prioritizing
- Collaboration and Teamwork
Accomplishments
- Achieved my Manager Certification in Food Protection in May of 2020
- Supervised team of 8 staff members.
- Achieved 100% ratings on all safety checks through effectively helping with all task.
Certification
- Food Protection Manager Certfication
- Certified ServSafe Certication 09/05/2019
Timeline
Nutrition Service Coordinator
Hamilton County Community Action Agency
09.2006 - Current
Certified Teacher Assistant
Hamilton County Community Action Agency
09.2006 - Current
Reservations Agent
Delta Airlines
01.2002 - 08.2006
Reservations Agent
American Airlines
06.1996 - 11.2000
Assistant Manager
Burger King
05.1991 - 10.1995
Associate of Science - Early Childhood Education
University of Cincinnati
Early Childhood Education
Council For Professional Recognition
High School Diploma -
Woodward High School
- Food Protection Manager Certfication
- Certified ServSafe Certication 09/05/2019
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