Alexis Bell
Marshall,VA
Summary
Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Service Advisor
Safford Chrysler Jeep Dodge Of Warrenton
06.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
Service Advisor
Wyatt Johnson Ford
01.2023 - 05.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Education
Bachelor of Arts - Recreation And Leisure Studies
Virginia Wesleyan University
Virginia Beach08.2018
Skills
- Quality Control
- Data Entry
- Cost Estimation
- Repairs Scheduling
- Customer Service
- CRM Software
Timeline
Service Advisor
Safford Chrysler Jeep Dodge Of Warrenton
06.2023 - Current
Service Advisor
Wyatt Johnson Ford
01.2023 - 05.2023
Bachelor of Arts - Recreation And Leisure Studies
Virginia Wesleyan University
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