Alexis Benitez
Glendale Heights,Illinois
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
General Manager
Firehouse Subs
05.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- closely monitored inventory and traffic to insure an accurate amount of product is delivered.
Crew Member
Wendys
02.2020 - 05.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Ensured restaurant readiness before opening.
- guaranteed smooth transitions between shifts
Shift Lead
Firehouse Subs
11.2018 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Glenbard West
Glen Ellyn, IL05.2019
Skills
- Employee Scheduling
- Labor Cost Controls
- Staff Training
- Supply Chain Management
- Customer Service
- Manage Budgets
- Sales Expertise
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Firehouse Subs
05.2020 - Current
Crew Member
Wendys
02.2020 - 05.2020
Shift Lead
Firehouse Subs
11.2018 - 02.2020
High School Diploma -
Glenbard West