Alexis Benton

Baltimore,MD

Summary

Detail-oriented professional with extensive experience in clerical support and customer service. Proven ability to manage front desk operations, handle high-volume calls, and maintain efficient communication.

Overview

years of professional experience

Work History

Front Desk Receptionist

Lorien Health Services

Columbia, MD

06.2024 - Current

Delivered outstanding first impressions by greeting visitors upon arrival at the front desk.
Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Coordinated appointments and schedules for staff and clients, enhancing organizational flow.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Call Center Representative

VA Medical Center

Baltimore, MD

12.2020 - 06.2024

Schedule patient appointments, follow-ups, and procedures with accuracy and minimal conflicts.
Maintain filing, scanning, faxing, and operation of multi-line phone systems.
Manage high-volume inbound and outbound calls, addressing patient needs and inquiries.
Perform patient verification including identity confirmation, demographic accuracy etc

Mental Health Worker

Sheppard Pratt

Towson, MD

10.2015 - 07.2020

Provided direct support to clients in therapeutic settings, ensuring a safe and supportive environment.
Documented client progress in confidential files.
Implemented crisis intervention plans to support client safety.

Education

High School Diploma -

Mergenthaler Vo-Tech High School