Alexis Benton
Baltimore,MD
Summary
Detail-oriented professional with extensive experience in clerical support and customer service. Proven ability to manage front desk operations, handle high-volume calls, and maintain efficient communication.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Lorien Health Services
06.2024 - Current
- Delivered outstanding first impressions by greeting visitors upon arrival at the front desk.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointments and schedules for staff and clients, enhancing organizational flow.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Call Center Representative
VA Medical Center
12.2020 - 06.2024
- Schedule patient appointments, follow-ups, and procedures with accuracy and minimal conflicts.
- Maintain filing, scanning, faxing, and operation of multi-line phone systems.
- Manage high-volume inbound and outbound calls, addressing patient needs and inquiries.
- Perform patient verification including identity confirmation, demographic accuracy etc
Mental Health Worker
Sheppard Pratt
10.2015 - 07.2020
- Provided direct support to clients in therapeutic settings, ensuring a safe and supportive environment.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
Education
High School Diploma -
Mergenthaler Vo-Tech High School
Baltimore, MDSkills
CNA / GNA
Timeline
Front Desk Receptionist
Lorien Health Services
06.2024 - Current
Call Center Representative
VA Medical Center
12.2020 - 06.2024
Mental Health Worker
Sheppard Pratt
10.2015 - 07.2020
High School Diploma -
Mergenthaler Vo-Tech High School