Alexis Bergstrom
Eagle,ID
Summary
Arizona State University graduate with a degree in Biological Sciences. Motivated and results driven professional with strong interpersonal skills and an enthusiasm for building customer relationships. Adept at learning quickly, and identifying customer needs. Eager to contribute to a dynamic sales team and support business growth. Looking to advance my career in a job pertaining to the service industry serving and assisting others any way possible. Extremely personable, motivated, driven and hard working. Willing to learn and adapt to any environment and work requirements. Possess strong knowledge of service industry with exceptional customer service skills. Enthusiastic, friendly, and personable demeanor with a knack for organization and efficiency.
Overview
15
15
years of professional experience
Work History
Certified Orthotic Fitter
Pongratz Orthotics and Prosthetics
Phoenix, AZ
09.2023 - Current
- Fitted patients with orthotic devices in hospital settings.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Educated medical staff on selection criteria for various orthotic devices.
- Analyzed physician prescription orders for fabrication accuracy.
- Assisted in fabricating orthoses using diverse materials and techniques.
- Adjusted and repaired orthotic devices as required.
- Observed patients wearing prescribed devices to assess fit and comfort.
- Evaluated gait patterns during ambulation with orthotic support.
- Ensured that all documentation related to patient visits was accurate and up-to-date.
Cocktail Waitress
Valle Luna Mexican Restaurants
Chandler, AZ
11.2018 - 09.2023
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution.
- Trained new employees on proper food handling, guest expectations and restaurant protocols.
- Communicated with patrons to offer friendly service and determine needs.
- Assessed patrons’ needs to always provide proactive service.
- Performed with professionalism and a focus on quality at all times.
Physician Shadow
Patterson Gastroenterology
Phoenix, AZ
09.2018 - 09.2019
- Shadowed under Dr. Pattersons Anesthesiologist Dr. Brown
- Reviewed patient vitals, current complaints and case details to fully understand symptoms and accurately assess conditions.
- Collaborated closely with fellow medical team members to share knowledge and discuss best courses for treatment.
- Completed pre- and post-op patient inspections.
- Communicated with patients' designated family members and friends after surgeries to explain results and patient status.
- Considered patient physiology and special conditions when calculating medication.
- Conducted patient interviews prior to, during and after procedures to monitor conditions.
- Stocked anesthesia carts and maintained inventory control of supplies and pharmaceuticals.
- Assisted surgical team with decontamination and cleaning of surgical field and equipment.
- Determined patient stabilization and cleared for post-procedure move.
- Monitored patients vitals while under anesthesia
Hospital Volunteer
Banner Desert Hospital
Mesa , AZ
05.2018 - 04.2019
- Volunteered on both a PCU and an ICU cardiac floor
- Helped transport patients and assisted with discharges.
- Assisted nurses, doctors and CNA's with anything they needed.
- Answered patient call lights, assisting them in what they were in need of and/or notifying their nurses and doctors of their needs.
- Sat with patients in need of companionship and emotional support.
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Waitress
Rigatony's Authentic Italian Restaurant
Tempe, AZ
02.2015 - 11.2018
- Worked as a waitress, bartender and trainer
- Checked order accuracy and food quality before delivering to customers
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide positive dining experience
- Attended to new customers quickly to inquire about drinks, offer specials and build positive connections for meal satisfaction
- Trained 30 plus new employees on proper food handling, guest expectations and restaurant protocols
- Assisted in preparing for special functions and working wine dinners by setting up and taking down tables and chairs and decorating
- Welcomed guests with personable attitude and smile
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
Front Office Assistant
Paradise Valley Family Medicine
Paradise Valley, AZ
05.2011 - 05.2012
- Supported clerical needs of three doctors and two nurse practitioners, including taking messages, scanning documents and routing business correspondence.
- Answered and routed incoming calls to team members.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Provided key administrative support to coworkers, taking on tasks during peak times.
- Managed physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Kept reception area clean and organized to provide visitors with positive first impression of company.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ2017
Skills
Outgoing and personable
Determination and work ethic
Punctuality
Adaptability
Administrative expertise
Microsoft Office proficiency
Data entry accuracy
Effective planning
Customer service excellence
Patient care knowledge
Medical and hospital expertise
Empathy and compassion
Public speaking and communication
Conflict resolution skills
Professional demeanor
Multitasking and prioritization
Timeline
Certified Orthotic Fitter
Pongratz Orthotics and Prosthetics
09.2023 - Current
Cocktail Waitress
Valle Luna Mexican Restaurants
11.2018 - 09.2023
Physician Shadow
Patterson Gastroenterology
09.2018 - 09.2019
Hospital Volunteer
Banner Desert Hospital
05.2018 - 04.2019
Waitress
Rigatony's Authentic Italian Restaurant
02.2015 - 11.2018
Front Office Assistant
Paradise Valley Family Medicine
05.2011 - 05.2012
Bachelor of Science - Biological Sciences
Arizona State University