Alexis Betancourt
Davie,FL
Summary
Highly motivated and adaptable individual with a solid foundation in customer service. Demonstrates exceptional interpersonal skills, a strong work ethic, and a proactive approach to problem-solving. Eager to tackle new challenges and contribute to a team-oriented environment in the hospitality sector. Proficient in providing excellent verbal and written communication, with a keen eye for detail and the ability to excel in high-pressure situations. Consistently delivers exceptional service and quickly masters new skills.
Overview
6
6
years of professional experience
Work History
Pier Agent
SMS International Shore Operations
Ft. Lauderdale, FL
11.2023 - Current
- Greeted customers and provided assistance with ticketing and boarding procedures.
- Verified the authenticity of guest's identity documents.
- Coordinated with crew members to ensure a smooth embarkation process for arriving passengers.
- Provided information on shore excursions, onboard activities, and other services offered by the cruise line.
Customer Service Representative
Ft. Lauderdale International Airport
Ft. Lauderdale, FL
01.2023 - 11.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer questions for 20-30 travelers daily.
- Answer questions about flight information, airport amenities, and local attractions to enhance the travel experience.
- Demonstrate excellent communication and interpersonal skills while working with a diverse group of people.
- Contribute to the airport's positive and welcoming atmosphere by providing a friendly and helpful presence.
Volunteer
Memorial Hospital West
Pembroke Pines, FL
12.2022 - 07.2023
- Nurse assistant in the NICU / Family Birthplace section.
- Provide quality care to patients by delivering essential items, keeping patient rooms tidy, and restocking supplies as needed.
- Creation and distribution of informational healthcare pamphlets
- Provide emotional support to patients and families during their hospital stay
- Contribute to the efficient functioning of the department by completing various tasks and projects as assigned.
Volunteer
Flamingo Gardens
Davie, FL
12.2017 - 01.2021
- Assisted planning committee with numerous special events for children of all ages
- Attendance at special events and assisted with directing guests and responding to general questions about the event
- Helped in event booths such as arts & crafts designated for younger children
- Preparation and delivery of food for flamingos and other animals on the property
- Provided customer service as a cafeteria worker.
Education
Bachelor of Science - Hospitality Administration And Management
Florida International University
Miami, FL06.2027
Skills
- Customer Service
- Multi-Task Management
- General Computer Proficiency
- Proactivity
- Conflict Resolution
- Leadership
- Organization
- 82 WPM
- Data Entry
- Adaptive Team Player
Affiliations
- Scuba Diving
- Rock Climbing
- Roller Skating
- Community Service
Languages
Spanish
Limited
Timeline
Pier Agent
SMS International Shore Operations
11.2023 - Current
Customer Service Representative
Ft. Lauderdale International Airport
01.2023 - 11.2023
Volunteer
Memorial Hospital West
12.2022 - 07.2023
Volunteer
Flamingo Gardens
12.2017 - 01.2021
Bachelor of Science - Hospitality Administration And Management
Florida International University
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