Alexis Birmingham
Dayton,OH
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Real Estate Agent
ERA Real Solutions Realty
Cincinnati, Ohio
08.2025 - Current
- Maintained updated knowledge of local real estate markets.
- Coordinated appointments to show homes to prospective buyers.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
Sales Associate
T-Mobile
Beavercreek, OH
10.2023 - Current
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
Customer Service Representative - Care
Barclays
Hamilton, OH
07.2022 - 09.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Audited customer account information to identify issues and develop solutions.
Sales Associate
La-z-boy Furniture Galleries
Beavercreek, OH
01.2022 - 06.2022
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved sales goals
Customer Service Manager
Rural King
Hamilton, OH
03.2021 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Cashier
Rural King
Hamilton, OH
05.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science in Commerce - Sales Management
Miami University
Oxford, OH12.2023
Associate of Applied Business - Marketing Management Technology
Miami University
Oxford, OH12.2022
High School Diploma -
Talawanda High School
Oxford, OH05.2020
Skills
- Calm and Professional Under Pressure
- Customer Account Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Active Listening
- Efficient and Detail-Oriented
- Customer Data Confidentiality
Certification
- Real Estate License
Timeline
Real Estate Agent
ERA Real Solutions Realty
08.2025 - Current
Sales Associate
T-Mobile
10.2023 - Current
Customer Service Representative - Care
Barclays
07.2022 - 09.2023
Sales Associate
La-z-boy Furniture Galleries
01.2022 - 06.2022
Customer Service Manager
Rural King
03.2021 - 06.2021
Cashier
Rural King
05.2020 - 01.2021
Bachelor of Science in Commerce - Sales Management
Miami University
Associate of Applied Business - Marketing Management Technology
Miami University
High School Diploma -
Talawanda High School
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