Alexis Blake
Lake Charles,LA
Summary
I work very hard and learn fast. I love helping others and pride myself on being a dependable and loyal employee.
Overview
7
7
years of professional experience
Work History
Claims Analyst
Lake Charles Memorial Health System
Lake Charles, LA
2023.12 - Current
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Assessed medical records for coverage eligibility and benefit accuracy.
- Verified documents to ensure accuracy of information provided by customers.
- Followed all company procedures to keep data confidential.
- Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
Casino Table Games Dealer
L'Auberge Casino Resort Lake Charles
Lake Charles
2023.09 - Current
- Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment
- Balanced bankrolls and verified winnings at the end of each shift
- Assisted customers with questions about rules or game play
- Verified customer identification to ensure compliance with gaming regulations
- Provided excellent customer service while interacting with players in a friendly manner
- Kept up-to-date on new games and strategies to improve performance as a dealer.
Cocktail Server
Golden Nugget Lake Charles Hotel & Casino
Lake Charles
2018.03 - Current
- Prepared and served alcoholic beverages in accordance with company standards
- Checked identification of customers to verify age requirements for purchase of alcohol
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers
- Provided exceptional service to high volume of daily customers.
Home Health Aide
Rescare Home Healthcare
Lake Charles
2017.02 - 2019.10
- Provided companionship and monitored health condition of clients
- Transported clients to doctor appointments and social events
- Prepared meals and snacks according to prescribed diets
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors
- Assisted with personal care activities, such as bathing, dressing and grooming
- Administered medications as instructed by physician or nurse practitioner
- Reported any changes in the client's physical or emotional condition to supervisor immediately
- Monitored vital signs such as temperature, pulse rate, blood pressure
- Recorded daily notes about client conditions, treatments provided and progress made.
Office Manager
General Services, LLC
Lake Charles
2019.05 - 2019.08
- Assisted with budget planning and cuts, forecasts and financial statements
- Supervised contract workers, organized schedules and delegated tasks
- Maintained filing system for records, receipts, and other documents
- Ordered supplies and equipment to maintain adequate inventory levels
- Processed payroll accurately ensuring all employees were paid on time
- Answered phone calls and responded to emails, leaving important messages for owner.
Phone Sales Associate
Cricket Wireless
Lake Charles
2018.11 - 2019.08
- Provided excellent customer service throughout all interactions with clients our customers
- Provided product information, quotes, availability, prices and delivery options to customers
- Identified opportunities for upselling additional products or services based on customer needs
- Maintained accurate records of all sales activities including sales volume, revenue generated, discounts offered.
Guest Service Agent
L'Auberge Casino Resort Lake Charles
Lake Charles
2017.03 - 2018.11
- Performed check-in, check-out procedures for arriving, departing guests according to established standards
- Answered inquiries about hotel services, facilities and local attractions
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events
- Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests
- Scheduled reservations for groups such as meetings, conferences or weddings
- Responded to all incoming phone calls to the property and routed them to their appropriate destination.
Education
Some College (No Degree) in Higher Education Administration -
McNeese State University
Skills
- Game Management
- Currency Exchange
- Excellent Guest Service
- Organizational Skills
- Excellent Communication
- Microsoft Word
- Time management
- Written Communication
References
References available upon request.
Timeline
Claims Analyst
Lake Charles Memorial Health System
2023.12 - Current
Casino Table Games Dealer
L'Auberge Casino Resort Lake Charles
2023.09 - Current
Office Manager
General Services, LLC
2019.05 - 2019.08
Phone Sales Associate
Cricket Wireless
2018.11 - 2019.08
Cocktail Server
Golden Nugget Lake Charles Hotel & Casino
2018.03 - Current
Guest Service Agent
L'Auberge Casino Resort Lake Charles
2017.03 - 2018.11
Home Health Aide
Rescare Home Healthcare
2017.02 - 2019.10
Some College (No Degree) in Higher Education Administration -
McNeese State University