Alexis Bourne
Snellville,United States
Summary
I currently work at the front desk of a pediatric office where I help with scheduling, checking patients in, answering phones, and just keeping things moving throughout the day. Before that, I worked in retail and food service, so I’m used to dealing with different types of people and staying on top of things when it gets busy. I’m pretty organized, I show up on time, and I handle my responsibilities without needing to be micromanaged.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Dunwoody Pediatrics
Dunwoody, United States
02.2024 - Current
- Checked in patients and collected payments to streamline front desk operations
- Schedule and manage patient appointments
- Answered and routed multi-line phone calls to ensure efficient communication
- Handled sports forms and confidential patient documentation to maintain compliance and patient confidentiality
PRN Concierge
The Sheridan at Eastside
Snellville, United States
12.2023 - 02.2024
- Greeted guests warmly, creating a welcoming atmosphere at the concierge desk.
- Resolved guest inquiries efficiently, ensuring satisfaction with services provided.
- Coordinated transportation arrangements for guests, enhancing their overall experience.
- Coordinated front desk operations and delivered guest services to ensure positive experiences
- Supported care attendants during shifts to enhance patient care and streamline operations
CSA Cashier Retail and Merchandise
Stone Mountain Park
Stone Mountain, United States
09.2022 - 12.2022
- Handled cash and operated registers to ensure accurate transactions
- Managed inventory and provided merchandise support to maintain stock availability
- Supported picture and glass shop operations to improve customer service experience
Cashier Sales Associate
Burlington Stores
Lilburn, United States
04.2021 - 08.2022
- Provided exceptional customer service, assisting shoppers with product selection and inquiries
- Processed customer transactions at the cash register
- Stocked merchandise and organized inventory to maintain store presentation and availability
FOH BOH Team Member
Shane's Rib Shack
Loganville, United States
04.2020 - 11.2021
- Prepared food while ensuring sanitation standards upheld
- Handled cash transactions and entered orders accurately
- Executed store lock up and closing procedures efficiently
Education
High School Diploma -
Shiloh High School
Snellville, GA05-2023
Skills
- Front Desk Operations
- Customer Service
- Front office support
- Registration processing
- Telephone skills
- Multi Line Phone Systems
- Medical scheduling
- Insurance Verification
- Payment Processing
- Confidential Information Handling
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Docs
- Windows
- Computer Literacy
- Typing
- Scanning
- Hospitality
- Food Service Support
Personal Information
Work Permit: Authorized to work in the United States
Timeline
Front Desk Associate
Dunwoody Pediatrics
02.2024 - Current
PRN Concierge
The Sheridan at Eastside
12.2023 - 02.2024
CSA Cashier Retail and Merchandise
Stone Mountain Park
09.2022 - 12.2022
Cashier Sales Associate
Burlington Stores
04.2021 - 08.2022
FOH BOH Team Member
Shane's Rib Shack
04.2020 - 11.2021
High School Diploma -
Shiloh High School