Alexis Bouvay
Lithia Springs,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Good listening skills combined with attentive and detail-oriented nature. Motivated to learn, grow and excel in the Healthcare industry.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Internal Medicine Associates Of Marietta
09.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
Patient Access Representative
Wellstar Douglas Hospital
02.2023 - 09.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Access Operations Associate
Children's Healthcare of Atlanta
03.2022 - 02.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
Master of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA12.2025
Bachelor of Health Science: Health Administration -
Tennessee State University
Nashville, TN11.2021
Skills
- Medical terminology
- Epic systems
- Computer/Data entry
- Microsoft Office (Outlook, Excel, etc)
- Verbal/nonverbal communication
- Attention to detail
- Critical thinking skills
Timeline
Front Desk Associate
Internal Medicine Associates Of Marietta
09.2023 - Current
Patient Access Representative
Wellstar Douglas Hospital
02.2023 - 09.2023
Access Operations Associate
Children's Healthcare of Atlanta
03.2022 - 02.2023
Master of Science - Cybersecurity
Kennesaw State University
Bachelor of Health Science: Health Administration -
Tennessee State University
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