Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Bowers

Waldorf,MD

Summary

Dynamic and detail-oriented Medical Assistant with extensive experience at MedStar Health. Proven expertise in HIPAA compliance and patient scheduling, ensuring exceptional customer service. Recognized for effectively managing sensitive patient data and fostering strong relationships, contributing to enhanced patient satisfaction and care continuity. Committed to maintaining a professional and organized environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

MedStar Health
11.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Service Coordinator

MedStar Health Urgent Care
03.2024 - 10.2024
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

Patient Services Coordinator

MedStar Health
01.2022 - 03.2024
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Collected patient co-pay and issued receipt to confirm payment.

Sales Associate

Home Goods
07.2019 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Babysitting

Little Tikes Day Care
01.2016 - 01.2020
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.

Education

Friendly High School
Ft. Washington, MD

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge

Certification

  • CNA - Certified Nurse Assistant

Timeline

Medical Assistant

MedStar Health
11.2024 - Current

Service Coordinator

MedStar Health Urgent Care
03.2024 - 10.2024

Patient Services Coordinator

MedStar Health
01.2022 - 03.2024

Sales Associate

Home Goods
07.2019 - 07.2020

Babysitting

Little Tikes Day Care
01.2016 - 01.2020

Friendly High School

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