Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Once Upon A Child Franchise
Lexington, KY
09.2022 - 12.2023
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Recruited and trained new employees to meet job requirements.
Enforced company policies and procedures to strengthen operational standards across departments.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained up-to-date knowledge of company products and services.
Managed customer service inquiries and complaints in a timely manner.
General Manager
Battle Axes LLC
Lexington, KY
01.2020 - 08.2022
Supervised employees through planning, assignments, and direction.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Recruited, interviewed and hired qualified staff for open positions.
Led employee evaluations with constructive feedback to boost performance.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Prepared staff work schedules and assigned team members to specific duties.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Tracked monthly sales to generate reports for business development planning.