Summary
Overview
Work History
Education
Skills
References
Timeline
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Alexis Brock

Lexington,KY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Once Upon A Child Franchise
Lexington, KY
09.2022 - 12.2023
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Recruited and trained new employees to meet job requirements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.

General Manager

Battle Axes LLC
Lexington, KY
01.2020 - 08.2022
  • Supervised employees through planning, assignments, and direction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Led employee evaluations with constructive feedback to boost performance.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Tracked monthly sales to generate reports for business development planning.

Education

Bachelor of Arts - Psychology

University of Kentucky
Lexington, KY
05-2022

High School Diploma -

Bell County High School
Pineville, KY
05-2018

Skills

  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Employee Scheduling
  • Operations Management
  • Cost Reduction
  • Recruiting and Interviewing
  • Sales Monitoring
  • Schedule Oversight
  • Business Development
  • Team Motivation

References

References available upon request.

Timeline

Assistant Manager

Once Upon A Child Franchise
09.2022 - 12.2023

General Manager

Battle Axes LLC
01.2020 - 08.2022

Bachelor of Arts - Psychology

University of Kentucky

High School Diploma -

Bell County High School
Alexis Brock