ALEXIS BROWN
FRANKLIN
Summary
Retail Manager with extensive experience in operations, team leadership, and strategic merchandising. Demonstrates strong skills in scheduling, communication, and data analysis, consistently achieving sales growth and enhancing team performance. Committed to fostering a collaborative work environment and leveraging innovative strategies to drive store success.
Overview
13
13
years of professional experience
Work History
Associate Selling Team Lead | Store Manager of Sales
American Eagle
06.2023 - Current
- Lead a diverse team of 50+ employees, driving operational efficiency and optimizing processes to support store performance
- Oversaw full-cycle recruitment and onboarding for positions ranging from entry-level to senior management, improving team retention and productivity
- Analyzed sales data and performance metrics to forecast trends, optimize staffing, and enhance profitability, achieving a 7% sales increase
- Streamlined scheduling and timecard processing, reducing administrative time by 25% while ensuring optimal workforce allocation
- Maintained high standards of store operations, ensuring adherence to visual merchandising guidelines and customer service protocols
Lead Call Center Representative
Ascensus
04.2021 - 06.2023
- Managed a team of 15 representatives, achieving an average customer satisfaction score of 85% and reducing call resolution time by 20%
- Led training programs for new hires, improving onboarding efficiency and overall team productivity
- Resolved complex customer issues while ensuring compliance with company service standards, reducing escalations by 25%
Assistant Manager (Operations & Visuals)
Gap Inc./Old Navy
02.2016 - 04.2021
- Managed daily operations and workforce scheduling, optimizing staffing levels to meet customer demand and drive efficiency
- Led recruitment, training, and performance management for diverse teams, achieving a 90% improvement in staff performance and retention
- Conducted regular sales and inventory analysis, surpassing sales goals by 10% through strategic inventory management and merchandising
- Designed visual displays that increased customer engagement, boosting in-store traffic and sales by 7%
- Reduced stock-outs and inventory discrepancies by implementing improved inventory control procedures
Supervisor
Carter’s
10.2014 - 02.2016
- Directed a high-performing retail team to exceed sales targets, while maintaining efficient operational processes
- Improved inventory management systems to reduce stock-outs by 20% and optimize product availability
- Implemented customer service initiatives that improved satisfaction scores by 15% while maintaining operational efficiency
Shipment Lead
Old Navy
09.2011 - 10.2014
- Managed shipping team, ensuring accurate and timely order fulfillment
- Enhanced logistics processes, reducing shipment errors by 30% and improving delivery timelines
- Coordinated inventory management to streamline stock replenishment, improving operational efficiency
Education
Associate of Science - Business Administration
University of Rhode Island
05.2013
Skills
Leadership, Team Management, Store Management, Employee Recruitment, Team Motivation, Performance Reviews, Inventory Management, Merchandising, Sales Forecasting, Optimizing Operations, Data Analysis, Business Acumen, Customer Service, Communications, Conflict Resolution, Customer Retention, POS Systems, Microsoft (Excel, Word, Etc), Scheduling Software, CRM Systems, Strategic Planning, Visual Merchandising, Retail Analytics, Customer Engagement, Budget Management
Timeline
Associate Selling Team Lead | Store Manager of Sales
American Eagle
06.2023 - Current
Lead Call Center Representative
Ascensus
04.2021 - 06.2023
Assistant Manager (Operations & Visuals)
Gap Inc./Old Navy
02.2016 - 04.2021
Supervisor
Carter’s
10.2014 - 02.2016
Shipment Lead
Old Navy
09.2011 - 10.2014
Associate of Science - Business Administration
University of Rhode Island
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