Alexis Brown
Detroit,MI
Summary
Dynamic and reliable professional with a strong background in customer service at Uhal, excelling in cash handling and fostering customer satisfaction. Demonstrated patience and composure in high-pressure situations, consistently resolving complaints and enhancing loyalty. Proven ability to maintain a welcoming environment while ensuring safety and security as a former Security Officer.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Uhal
Detroit, MI
10.2021 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Student Nurse Assistant
Corwell Health
Dearborn, MI
08.2023 - 09.2024
- Enhanced patient comfort by providing compassionate care and assisting with daily living activities.
- Helped maintain adequate nutrition for patients by preparing meals and assisting with feeding when necessary.
- Protected confidentiality of patient information by adhering to HIPAA guidelines in all documentation and communication efforts.
- Promoted a positive healing environment by maintaining a clean, organized, and welcoming patient area.
- Increased patient satisfaction by actively listening to concerns and addressing them promptly.
Security Officer
DK Security
Detroit, MI
01.2022 - 05.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma - Science
Voyageur College Preparatory High School
Detroit, MI06.2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Cash management
- Account management
- Basic math
- Positive and professional
- Honest and dependable
- Reliable and responsible
- Adaptable and flexible
- Cleaning and sanitizing
- Team leadership
Timeline
Student Nurse Assistant
Corwell Health
08.2023 - 09.2024
Security Officer
DK Security
01.2022 - 05.2023
Customer Service Cashier
Uhal
10.2021 - 03.2024
High School Diploma - Science
Voyageur College Preparatory High School