Alexis Brumfield
San Marcos
Summary
Results-driven professional with extensive experience at the Office of Attorney General Texas, excelling in case management and data verification. Recognized for maintaining confidentiality while delivering exceptional customer service. Proficient in Microsoft Excel and committed to policy compliance, ensuring accuracy and efficiency in high-volume environments.
Overview
5
5
years of professional experience
Work History
Child Support Technician II
Office of Attorney General Texas
08.2023 - Current
- Manage a high-volume caseload using CHAMP and other systems to research, verify, and update CS case data.
- Recognized for maintaining accuracy and confidentiality in handling sensitive client information while meeting deadlines.
- Provide professional customer service to custodial and non-custodial parties, addressing cases status inquiries.
- Conduct detailed investigations to locate non-custodial parents and employment information ensuring compliance with federal and state guidelines.
Administrative Assistant
Texas Disability Determination Services
Austin
05.2023 - 08.2023
- Process payments for medical records through DCPS.
- Manage and organize extensive documentation, including medical records, forms, and supporting documentation, ensuring accurate and up-to-date records were maintained.
- Ensured compliance with established policies, procedures, and regulations, maintaining confidentiality and participating in quality assurance activities to improve the accuracy and efficiency of disability claim processing.
Data Entry Specialist
Advanced Micro Devices
Austin
10.2022 - 02.2023
- Improve and consolidate spreadsheets, increasing efficiency and saving the company time weekly.
- Adjusted database settings to meet company's preferred data storage requirements.
- Researching information to improve assigned projects while managing daily documentation.
Inside Sales Representative
Dell Technologies
Round Rock
07.2021 - 10.2022
- Responsible for managing an assigned book of business consisting of customers within various industries.
- Working closely with partners to fulfill complex business needs.
- Hit quarterly assigned sales quota of $359,969.45 at 106.80% attainment.
- Maintaining an organized sales process using Salesforce to document customer priorities, follow up meetings, and customer touch points.
- Strong time-management skills balancing appointments, making 60-70 outbound calls, mail merging 800-1,000 customers per day with marketing emails, and attending zoom trainings.
Data Entry Clerk
St. John Public Defender's Office
La Place
01.2021 - 05.2021
- Collect electronic courtroom minutes and upload into the defender Data Software system to secure file storage.
- Manage, arrange, and update interoffice filing system.
- Provide administrative support for legal for eleven defense attorneys.
- Researched to fill in and finalize incomplete documents.
Education
Bachelor of Arts Degree - Business Administration
Dillard University
New Orleans, LA05.2021
Skills
- Case management
- Data verification
- Customer service
- Confidentiality maintenance
- Policy compliance
- Documentation management
- Quality assurance
- Microsoft Excel
- Research proficiency
- Administrative support
Relocating To
Jacksonville, FL
Activities
- Dell Technologies Women in Action
- Dell Technologies Diversity & Inclusion
- Dell Technologies team event planner
- Dell Technologies RGX member
- Member of Dillard University Finance Club
- Dillard University Honors Program
- Dillard University Jazz Club
- Ashe Cultural Arts Volunteer
- Member of Louisiana Leadership Institute
- Member of The National Beta Club
Timeline
Child Support Technician II
Office of Attorney General Texas
08.2023 - Current
Administrative Assistant
Texas Disability Determination Services
05.2023 - 08.2023
Data Entry Specialist
Advanced Micro Devices
10.2022 - 02.2023
Inside Sales Representative
Dell Technologies
07.2021 - 10.2022
Data Entry Clerk
St. John Public Defender's Office
01.2021 - 05.2021
Bachelor of Arts Degree - Business Administration
Dillard University