Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Alexis Bryant

Alexis Bryant

San Antonio,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers many skill with systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Typist
San Antonio, TX
07.2023 - 01.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Online Marketer

Vector Marketing Company
San Antonio, TX
06.2022 - 07.2023
  • Developed and implemented effective online marketing strategies to increase website traffic.
  • Conducted market research to determine customer needs and preferences.
  • Engaged customers through chatbots and live chats to provide support or answer queries.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) -

San Antonio College
San Antonio, TX

Skills

  • Appointment Scheduling
  • Call Management
  • Data Collection
  • Paperwork Processing
  • Complaint resolution
  • Scheduling
  • Inbound and Outbound Calling
  • Product Knowledge
  • Account updating
  • Customer Service
  • Adaptive team player
  • Technical Support
  • Active Listening

Affiliations

- Well known volunteer in my community.

- Actively involved in my church community.

- Enjoy social outings.

References

References available upon request.

Timeline

Customer Service Representative

Typist
07.2023 - 01.2024

Online Marketer

Vector Marketing Company
06.2022 - 07.2023

Some College (No Degree) -

San Antonio College

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Alexis Bryant