Alexis Bucklin
Delray Beach,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ADLERSBERG MARKETING & CONCIERGE LLC
Delray Beach, FL
02.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05-2015
Skills
- Scheduling
- Paperwork Processing
- Report Generation
- Data Collection
- Information Security
- Data Entry
- Account updating
- Adaptive team player
- De-Escalation Techniques
- Proofreading
- Critical Thinking
- High-energy attitude
Timeline
Customer Service Representative
ADLERSBERG MARKETING & CONCIERGE LLC
02.2022 - Current
High School Diploma -
Royal Palm Beach High School