Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Alexis Burnette

Summerville,SC

Summary

Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Overview

10
10
years of professional experience

Work History

Server Shift Leader

Montanas Saloon
12.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

General Manager

Holly Roberts the cod father
10.2023 - 12.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.

Server

Ruby Tuesday
11.2020 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server Manager

Decatur Family Dinner
03.2015 - 09.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Education

Meigs County High School
Decatur, TN
05.2017

Skills

  • Continuous Development
  • Staff Schedule Administration
  • Customer Loyalty
  • Dining Room Management
  • Loyal to job, and high energy
  • Phone Inquiries

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

General Manager

Holly Roberts the cod father
10.2023 - 12.2024

Server Shift Leader

Montanas Saloon
12.2022 - Current

Server

Ruby Tuesday
11.2020 - 08.2022

Server Manager

Decatur Family Dinner
03.2015 - 09.2019

Meigs County High School

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Alexis Burnette