Yasmeen Aburas
Sugar Hill,NH
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
24
24
years of professional experience
Work History
Server Shift Leader
Baba's Gyro & Kabob
Cumming, GA
07.2014 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server Trainer
Waffle House
Buford, GA
01.2014 - 05.2022
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Manager
Land And Sea Travel
Dunwoody, GA
09.2017 - 04.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed over 100 calls per day.
Cashier
Publix
Sugar Hill, GA
01.2009 - 12.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Server
IHOP
Johns Creek, GA
06.2009 - 12.2011
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Bachelor of Science - Nursing
University of North Georgia
Gainesville, GA05.2024
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2013
Skills
- Order Accuracy and Delivery
- Safe Handling Standards
- Dietary Restrictions
- Warm and Friendly
- Team Player
- High-Volume Dining
- Able to Lift Over 30 Pounds
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Natural Leadership
- Inventory Accuracy
- Adaptable and Flexible
- Continuous Development
Timeline
Manager
Land And Sea Travel
09.2017 - 04.2018
Server Shift Leader
Baba's Gyro & Kabob
07.2014 - 05.2022
Server Trainer
Waffle House
01.2014 - 05.2022
Server
IHOP
06.2009 - 12.2011
Cashier
Publix
01.2009 - 12.2013
Bachelor of Science - Nursing
University of North Georgia
High School Diploma -
North Gwinnett High School
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