Alexis Burns
Langdon,NH
Summary
Sharp and dependable candidate able to manage multiple priorities while keeping a positive attitude. Extensive experience with customer service and money handling. Happy to work in a team environment or as an individual. Specializing in organization and consistent processes.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
LaValley Building Supply
06.2023 - Current
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Entered data for inventory into point of sale software and shared data with staff through Microsoft Excel.
- Created filing system to improve document organization.
- Conducted safety inspections, wrote detailed reports, and submitted data to all parties concerned.
Human Resources
Shaw's Supermarket
02.2022 - 03.2023
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Established strong communication with departments managers for needs within specific departments.
- Maintained confidentiality and discretion while handling sensitive personnel data.
- Utilized company software to track employee raises and promotions.
- Cultivated a positive work environment to set a standard for all new employees.
- Reviewed human resources paperwork for accuracy and completeness.
Customer Service Manager
Shaw's Supermarket
07.2015 - 07.2021
- Maintained good work relationships while displaying strong, fair leadership.
- Established a reputation of immaculate records, reports, and schedules to meet the needs of the business.
- Took ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction.
- Conducted individual audits on cashiers in accordance with company requirements.
- Reviewed data on productivity to then refine employee training with emphasis toward optimal efficiency.
- Adhered to and trained individuals on state and federal money transfer service regulations.
Bookkeeper
Shaw's Supermarket
06.2013 - 07.2021
- Inventoried lottery tickets prior to sale.
- Printed Moneygram and Coinstar records to check against store records.
- Counted registers to audit final count before placing money back into till for new day of
business. - Placed change orders in time for delivery and ensure accurate amount to last until the next delivery.
- Tracked register overages and shortages.
- Audited safe daily.
- Deposited cash to meet safe cash limits.
- Accurately filled out bank deposit slips for Guarda/Loomis pick-ups.
Customer Service Rep. - Service Desk Clerk
Shaw's Supermarket
02.2012 - 07.2021
- Directed flow of customers to set a tone for a positive environment while maintaining efficiency.
- Established unprecedented standard for organization, especially with files and procedures.
- Conducted Moneygram transactions while following store and federal guidelines pertaining to cash limits and other policies.
- Sold instant and online lottery tickets through the state of New Hampshire lottery P.O.S. system.
- Issued cash loans and consolidated overflow of cash for store registers.
- Performed overrides at cash registers for price discrepancies, check limits, and excessive voids.
Cashier
Shaw's Supermarket
07.2011 - 07.2021
- Ensured all money transactions made were done so with complete accuracy.
- Maintained a clean and orderly work area to set standards.
- Established a standard for friendly service amongst peers.
Education
High School Diploma -
Fall Mountain Regional High School
Langdon, NH06.2012
Skills
- Recordkeeping
- Maintaining Confidentiality
- Organization and Procedures
- Outstanding Customer Service
Timeline
Administrative Assistant
LaValley Building Supply
06.2023 - Current
Human Resources
Shaw's Supermarket
02.2022 - 03.2023
Customer Service Manager
Shaw's Supermarket
07.2015 - 07.2021
Bookkeeper
Shaw's Supermarket
06.2013 - 07.2021
Customer Service Rep. - Service Desk Clerk
Shaw's Supermarket
02.2012 - 07.2021
Cashier
Shaw's Supermarket
07.2011 - 07.2021
High School Diploma -
Fall Mountain Regional High School
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