Alexis Byrd
Knoxville,TN
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Texas Roadhouse Restaurant. Proven ability to enhance guest engagement and streamline operations through effective multitasking and team collaboration. Strong cash handling expertise complemented by a solid work ethic, ensuring a positive dining experience and fostering lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
Alcoa, TN
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Lead
Dunkin Donuts
Knoxville, TN
06.2022 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Laminations
Explore Industries/Leisure Pools
Knoxville, TN
05.2023 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Carhop/Kitchen
Sonic DriveIn
Knoxville, TN
05.2021 - 03.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Education
High School Diploma -
Aliyah Academy
Johnson City, TN05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Performance improvement
- Task prioritization
Timeline
Server
Texas Roadhouse Restaurant
12.2023 - Current
Laminations
Explore Industries/Leisure Pools
05.2023 - 06.2023
Shift Lead
Dunkin Donuts
06.2022 - 01.2024
Carhop/Kitchen
Sonic DriveIn
05.2021 - 03.2022
High School Diploma -
Aliyah Academy