Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Callico

Atlanta,GA

Summary

Driven professional with a proven track record at Toyota Manufacturing, adept in customer service and scheduling. Excelled in resolving complaints, boosting loyalty by enhancing the customer experience. Skilled in medical terminology and organization, demonstrating a keen ability to manage data accurately. Achieved efficient resolution outcomes, showcasing exceptional problem-solving and communication abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Toyota Manufacturing
Norcross, GA
07.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Schedule appointments for customers having issues getting in contact with their preferred dealer.

Scheduler

Trinity Hospital
Chicago, IL
03.2022 - 07.2023
  • Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives.
  • Confirm schedules with doctors offices.
  • Collect and/or confirm insurance information and enters data accurately into system.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Diploma -

Young Women’s Leadership Charter School
Chicago, IL

Skills

  • Customer Service
  • Medical terminology
  • Organization
  • Computers
  • Data Entry
  • Scheduling

Timeline

Customer Service Representative

Toyota Manufacturing
07.2023 - Current

Scheduler

Trinity Hospital
03.2022 - 07.2023

Diploma -

Young Women’s Leadership Charter School
Alexis Callico