Alexis Capellini

• Engaged guests by delivering information on vacation packages and promotions.
• Educated potential customers about resort amenities and services to enhance experiences.
• Responded promptly to inquiries via phone and email, ensuring high client satisfaction.
• Coordinated sales strategies and events through collaboration with team members.
• Identified cross-selling opportunities for additional travel products or services.
• Resolved customer complaints swiftly to maintain positive relationships.
• Managed client relationships and facilitated property viewings for prospective buyers.
• Negotiated contracts between buyers and sellers to secure favorable terms.

• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Implemented automated office systems, optimizing client, and data communications as well as records management.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Generated travel-related reports for clients to facilitate decision-making.
• Implemented automated office systems, optimizing client, and data communications as well as records management.

Vacation Sales over Zoom meetings

• Achieved or exceeded company-defined sales quotas.
• Contributed to event marketing, sales and brand promotion.

• Maintained current knowledge of evolving changes in marketplace.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Attended monthly sales meetings and quarterly sales trainings.
• Achieved or exceeded company-defined sales quotas.

• Collaborated with stakeholders to complete property sales and purchases.
• Coordinated appointments to show tenants and buyers prospective homes.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Prepared and presented contracts and other legal documents to clients.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.