ALEXIS CASEY
Amelia
Summary
Assisted in management and communication tasks to support team objectives. Focused on problem-solving and planning to enhance operational efficiency. Contributed knowledge and skills to improve business performance in both individual and team settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Lead
ResCare Residential Services
Cincinnati
04.2024 - Current
- Led team to improve client service delivery and satisfaction through effective training programs.
- Developed and implemented operational protocols to enhance workflow efficiency in residential services.
- Mentored staff on best practices for client support and crisis intervention techniques.
- Coordinated with multidisciplinary teams to ensure comprehensive care for residents' needs.
- Analyzed service metrics to identify areas for improvement and drive strategic initiatives.
- Facilitated communication between clients, families, and support staff to foster collaborative relationships.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
Community Living Manager
EastSide Day Academy
Cincinnati, OH
11.2019 - 02.2024
- Advised staff on best practices when working with clients in crisis situations.
- Developed effective communication systems between management, staff, and families.
- Maintained accurate records of client information, including medical history, medications, behavioral issues.
- Provided direct supervision, guidance, leadership, and support to staff members.
- Coordinated transportation for clients to appointments or other activities as needed.
- Conducted safety checks in the home environment to ensure a safe living space for clients.
- Ensured all policies are followed by staff in accordance with state regulations.
- Analyzed data collected from assessments regularly in order to identify areas of improvement.
Cleaning Assistant
Maid in USA
05.2017 - 2023
- Performed deep cleaning duties on floors, carpets, windows, walls, furniture, fixtures, and other surfaces.
- Demonstrated excellent time management skills by completing assigned tasks within given deadlines.
- Communicated with clients to determine specific areas needing deep and detailed cleaning.
Front Desk Representative
Hampton Inn
04.2019 - 11.2019
- Performed administrative duties such as filing paperwork and preparing reports.
- Resolved guest complaints in a timely manner while maintaining high levels of customer satisfaction.
- Answered incoming calls in a friendly and professional manner, directing them to the appropriate personnel or department.
- Assisted with check-in and check-out procedures for guests including verifying identification cards and collecting payment information.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously in a fast-paced environment.
- Generated computerized customer bills and processed customer payments.
Home Health Aide
Fairfield Home Health Care Agency
05.2016 - 08.2018
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations.
- Maintained accurate records of patient care, condition, progress, and concerns.
Education
High School Diploma - undefined
Amelia High School
US05.2016
Skills
- Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to elevate service standards Cultivated relationships with clients to foster loyalty and retention
- Developed and enforced safety protocols to mitigate risks and enhance workplace safety
- Utilized strong organizational skills to enhance team efficiency and productivity
- Ensured accuracy and precision in documentation and reporting to uphold quality standards
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Monitored and enforced health and safety regulations to safeguard employee well-being
- Developed and organized MSDS documentation to support workplace safety and hazard communication
- Enhanced communication and interpersonal skills to build strong professional relationships
- Executed various responsibilities concurrently to enhance operational efficiency
- Maintained meticulous records to ensure compliance and facilitate audits
- Fostered a culture of professionalism to enhance team collaboration and client relations
Certification
- CPR/ First Aid
- Medical Administration Certification
- Dsp Annual Training
- Money Management Webinar
Timeline
Direct Support Lead
ResCare Residential Services
04.2024 - Current
Community Living Manager
EastSide Day Academy
11.2019 - 02.2024
Front Desk Representative
Hampton Inn
04.2019 - 11.2019
Cleaning Assistant
Maid in USA
05.2017 - 2023
Home Health Aide
Fairfield Home Health Care Agency
05.2016 - 08.2018
High School Diploma - undefined
Amelia High School