ALEXIS CASTANEDA
Corona,CA
Summary
Ambitious leader with talent for motivating teams and driving success through articulate communication skills and strong social engagement. Adept at creating optimistic work environment that values achievement and stands out in competitive settings.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
2
2
years of professional experience
Work History
assistant manager
Renu chem
07.2023 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Led team in implementing process improvements, enhancing operational efficiency and reducing waste.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Centennial high school
Corona05.2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Team building
- Sales reporting
- Sales growth
- Money handling
- Time management
- Adaptability and flexibility
- Customer relations
- Team motivation
- Staff supervision
- Decision-making
- Staff training and development
- Team collaboration
- Goal setting
- Workload management
- Sales strategies
- Orientation and training
- Policy enforcement
- Quickbooks
- Excel spreadsheets
- Data entry and documentation
- Electronic and paper filing
- Shipping and handling
- Forklift operator certification
Timeline
assistant manager
Renu chem
07.2023 - Current
High School Diploma -
Centennial high school