Alexis Cearley
Christus Good Shepherd Medical Center
Marshall ,TX
7
years of professional experience
Dedicated Patient Access Representative with expertise in customer service, insurance verification, and HIPAA compliance. Committed to enhancing patient satisfaction and streamlining processes to improve overall efficiency.
Work History
Patient Access Representative
3 Years 8 Months- Managed insurance verification processes, ensuring accurate coverage information and minimizing delays.
- Coordinated appointment scheduling across multiple departments, optimizing patient flow and resource allocation.
- Facilitated patient check-in processes, enhancing administrative efficiency and patient satisfaction.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly to enhance experience.
- Collaborated with clinical staff to streamline front-end operations, enhancing overall workflow and reducing wait times.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Receptionist
2 Years 8 Months- Maintained a welcoming reception area, enhancing patient experience and satisfaction levels.
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Coordinated insurance verification processes, ensuring accuracy and compliance with protocols.
- Assisted in managing electronic health records, ensuring data integrity and confidentiality.
- Trained new staff on office procedures and systems to promote consistency in operations.
Education
High School Diploma
Skills
Insurance verification
HIPAA compliance
Patient registration
Patient check-in
Appointment scheduling
Registration and admissions
Electronic health records
Multitasking and organization
Customer service
Timeline
Patient Access Representative
Christus Good Shepherd Medical Center
12.2022 - CurrentRead More
Receptionist
Red River Radiology
10.2019 - 06.2022Read More
Canton Highschool
High School Diploma
Read More