Dedicated professional with strong problem-solving abilities and excellent communication skills. Contributed to team success by tackling challenges and advancing organizational objectives. Committed to continuous learning and achieving positive results.
Work History
Quality Control/ S&R
9 Months
Trojan Powder Coating | 04.2025 - 01.2026
Conduct regular inspections of incoming and outgoing products to ensure they meet company quality standards
Inspected products for defects during quality checks
Maintain accurate records of inspections, tests, and quality control processes
Maintained organization of orders in warehouse for efficiency
Use software to review and verify information about the customers and materials
Educated warehouse staff on quality control procedures and best practices for compliance
Operated vehicles for deliveries outside warehouse locations
Followed local routes, using tablet GPS System while picking up materials along the way
Loaded truck using loading equipment
Demonstrated safe driving by observing road rules
Inspected tractor and trailer for defects and safe operation before, during, and after trips; as well as securing straps for transport
Conducted pre- and post-trip inspections of trucks to ensure safe and compliant operations
Reviewed and verified BOL paperwork
Class A CDL Driver
1 Year
Werner Enterprises | 04.2024 - 04.2025
Demonstrated safe driving by observing road rules and maintaining vehicle control
Balanced and secured product to safely transport goods in a timely manner
Connected and disconnected tractor from trailer to ensure safe transport
Conducted vehicle inspections
Tracked daily logs to meet DOT regulations
Performed comprehensive inspections of vehicles to ensure safety and compliance
Hooked and unhooked tractor and trailer
Tracked daily logs to ensure compliance with DOT regulations
Reviewed and signed BOL to confirm load accuracy and compliance
Customer service rep
11 Months
First Affinity Health FL | 03.2023 - 02.2024
Updated and verified records for accuracy.
Interviewed customers to gather information and clarify financial services, including savings and checking accounts
Responded to customer inquiries regarding services.
Investigated and resolved errors by reviewing customer and establishment records using a calculator and computer
Facilitated balance transfers to ensure accurate and timely processing for customers
Customer Support Specialist
8 Months
Claims Reimbursement at Boca Raton Billing | 06.2022 - 02.2023
Executed daily medical billing data entry operations, ensuring accuracy and timely processing.
Entered alphabetic, numeric and symbolic data from source documents into the computer, using data entry devices, such as a keyboard and optical scanner.
Trained and managed 2 people in new billing software and achieved significant improvements in their productivity.
Trained and managed 2 staff on new billing software, fostering skill development and enhancing team output.
Compiled, sorted, and verified data for entry, maintaining high standards of accuracy.
Deleted incorrectly entered data and re-entered correct data.
Maintained accurate records of all completed work tasks.
Sales Rep
5 Months
Infinity Sales Group Boca Raton | 02.2022 - 07.2022
Compiled targeted lists of prospective customers as sales leads using information from newspapers, business directories, and other sources.
Engaged with customers on the sales floor and via phone to address inquiries and provide assistance.
Quoted competitive prices and credit terms, preparing sales contracts for secured orders.
Promoted additional products to customers during the sales process to increase sales volume.
Sales Lead
8 Months
Iqor Pompano Beach | 06.2021 - 02.2022
Executed daily operations of time management, prepared business transaction reports, and maintained expense accounts to support financial oversight.
Quoted prices and credit terms and prepared sales contracts for orders obtained.
Talked with customers on the sales floor and by phone.
Engaged with customers on the sales floor and via phone to understand their needs.
Compiled prospective customer lists from newspapers, business directories, and other sources to generate qualified sales leads.
Customer fraud servicing for BOA
10 Months
Teleperformance Margate | 08.2020 - 06.2021
Maintained average handle time while enhancing customer service quality
Reviewed data points to detect patterns indicating fraudulent activity.
Using and understanding software and systems used in fraud detection and prevention
Accessed financial information using specialized software tools to ensure accuracy., using tools provided
Identified and rectified vulnerabilities in fraud prevention systems.
Structured and maintained an average handle time as well as customer service
Education
High School Diploma
Fort Lauderdale High School | Fort Lauderdale, FL | 06-2019