ALEXIS CLANTON
Rockmart,GA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Agent Team Member
Mary K Miller Insurance Agency Inc- State Farm
Rockmart, GA
01.2024 - Current
- Utilized company software effectively, keeping track of leads, opportunities , and follow-up activities for better organization and time management.
- Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
- Developed strong relationships with customers, resulting in repeat business and customer referrals.
- Effectively resolved customer billing and policy change issues, preventing potential escalations and maintaining strong retention rates.
Summer Intern
Mary K Miller Insurance Agency Inc- State Farm
Rockmart, GA
05.2023 - 07.2023
- Interacted with customers by phone, email, or in-person to provide information
- Took payments through special software for client's insurance
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations
- Approached potential clients by using direct marketing mailings and phone contacts
- Managed at least 50 customer calls per day
- Kept reception area clean and neat to give visitors positive first impression
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled assignments independently with good judgement and critical thinking skills
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Receptionist
R&D Maintenance
Cartersville, GA
03.2020 - 09.2020
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled assignments independently with good judgement and critical thinking skills
- Resolved customer problems and complaints
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
CNA
Rockmart Health And Rehab
Rockmart, GA
06.2018 - 12.2019
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
- Supported needs of 40+ residents under long-term care
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Documented patient information and care activities in electronic health record
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
Education
Bachelor’s - Financial Planning
University of Georgia
Athens, GA12.2023
High School Diploma -
Rockmart High School
Rockmart, GA05.2018
Skills
- Customer Service
- Studying for SIE Exam
- Sorting and Labeling
- Information Protection
- Making Appointments
- Facility Safety
- Visitor Check-In
- Customer and Client Relations
- Answer Telephone Calls
- Schedule Management
- Quick Problem Solver
- Compassionate Caregiver
- Family Communication
- Trustworthy Companion
Affiliations and Volunteer
- Student Financial Planning Association
- UGA Volunteer Income Tax Assistance
- Student Association of Family and Consumer Sciences
- Delta Phi Epsilon
Licenses
GA Property and Casulty
GA Life, Accident and Sickness
Timeline
Agent Team Member
Mary K Miller Insurance Agency Inc- State Farm
01.2024 - Current
Summer Intern
Mary K Miller Insurance Agency Inc- State Farm
05.2023 - 07.2023
Receptionist
R&D Maintenance
03.2020 - 09.2020
CNA
Rockmart Health And Rehab
06.2018 - 12.2019
High School Diploma -
Rockmart High School
Bachelor’s - Financial Planning
University of Georgia