Alexis Clark
Bakersfield,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at J&M's Bar and Grill. Proven ability to enhance guest experiences through effective relationship management and suggestive selling, leading to increased sales. Adept at fostering team collaboration in high-pressure environments.
Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining customer relationships. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
J&M's Bar and Grill
06.2020 - Current
- Provided exceptional customer service and addressed guest inquiries promptly.
- Assisted in training new team members on menu offerings and service protocols.
- Processed transactions accurately using point-of-sale systems for efficient billing.
- Monitored inventory levels and communicated needs to management for replenishment.
- Resolved guest complaints effectively, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Arts - General Studies
Bakersfield College
Bakersfield, CABachelor of Arts - Fashion Merchandising
Academy of Art University
San Francisco, CA05-2027
High School Diploma -
West High School
Bakersfield, CA05-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Team collaboration
- Sales expertise
- Sales techniques
- Performance improvement
- Suggestive selling
- Relationship management
Timeline
Server
J&M's Bar and Grill
06.2020 - Current
Associate of Arts - General Studies
Bakersfield College
Bachelor of Arts - Fashion Merchandising
Academy of Art University
High School Diploma -
West High School
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