ALEXIS C. MACK
Denver,CO
Summary
Highly driven General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
Old Town Hotpot
Aurora, CO
08.2021 - Current
- I oversee daily operations: open and close the restaurant, enforce company standards, and ensure compliance with the rules among staff and guests.
- I provide all customers with great customer service, take orders, run food, bus tables, host, etc.
- I deal with customers' concerns and complaints, close and open the drawer at the beginning and end of shifts, cash out servers, assign sections, order inventory, and maintain positive client vendor relationships.
- Personnel Management: Hiring, training, scheduling, evaluating, and supervising staff
- Strategic Planning: Setting and executing company goals, developing long-term strategies, and improving business functions.
- Leadership & Decision-Making: Proven ability to lead, motivate, and hold teams accountable under pressure.
- Communication & Organization: Excellent interpersonal skills and the ability to manage a large group of individuals
- Safety and sanitation
Early Childhood Assistant Teacher
New Horizon Academy
Lone Tree, CO
08.2021 - 02.2022
- I provided care for children aged 4 months to 5 years old.
- I worked mostly in the preschool classroom and worked to improve their gross and fine motor development as well as teaching them how to read, write, listen, express and identify their feelings, and empathize with one another.
Loader, QC Technician, & Shipping
Mountain City Supply
Castle Rock, CO
03.2021 - 08.2021
- I conducted quality control on the different ammo and would ship and package peoples individual orders.
- For the last 2 months I worked as a loader and would operate and fix the machines that created the bullets.
- This is an ammunition company.
Production Worker
Integrated Surgical
Sedalia, CO
07.2018 - 03.2021
- At this job we coated medical parts.
- My job responsibilities included operating lasers and working with high tech machinery/programming.
- In addition, I performed Quality control by inspecting each individual part.
Hostess/Cashier
Red Robin Express
Denver, CO
01.2018 - 07.2018
- I worked as a hostess and would take peoples orders and greet people as they came into the restaurant.
- My responsibilities included cashiering, running food, cleaning the lobby, bussing tables, cleaning dishes, and some back of the house duties.
Food Service Worker
Kmssa
Denver, CO
03.2014 - 09.2017
- Initially I worked in the main restaurant and my responsibilities included working as a cashier and handling money; as well as working the different stations on the line, bussing, cleaning, and customer service.
- Lastly, I managed the ice cream window and worked as a cashier while also being in charge of cotton candy production for the entire park.
- Kmssa is the company that runs all of the food service operations within the Denver Zoo.
Education
Bachelor of Science - Human Development and Family Relations, psychology
University of Colorado Denver
Denver, CO 08.2018 - 05.2022
Louisiana State University
Baton Rouge, LA 08.2018 - 12.2019
High School Diploma -
Thomas Jefferson High School
Denver, COSkills
- Problem solving
- Critical thinking
- Leadership
- Organization
- Creative
- Adaptable
- Flexible
- Fast Learner
- Teamwork oriented
- Perform well under pressure
- Driven
- Hard worker
Skills Summary
Fluent English, Intermediate Spanish, Microsoft Word, Excel, PowerPoint, Problem solving, Critical thinking, Leadership, Organization, Creativity, Adaptability, Flexibility, Fast learner, Teamwork oriented, Perform well under pressure
Timeline
General Manager
Old Town Hotpot
08.2021 - Current
Early Childhood Assistant Teacher
New Horizon Academy
08.2021 - 02.2022
Loader, QC Technician, & Shipping
Mountain City Supply
03.2021 - 08.2021
Bachelor of Science - Human Development and Family Relations, psychology
University of Colorado Denver
08.2018 - 05.2022
Louisiana State University
08.2018 - 12.2019
Production Worker
Integrated Surgical
07.2018 - 03.2021
Hostess/Cashier
Red Robin Express
01.2018 - 07.2018
Food Service Worker
Kmssa
03.2014 - 09.2017
High School Diploma -
Thomas Jefferson High School