Alexis Coleman
Denham Springs,Louisiana
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Certified Alarm Systems
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Case Technician
Our Lady of the Lake Regional Medical Centre
08.2022 - 12.2022
- Reduced case backlog by prioritizing high-impact cases and diligently working through assigned caseloads.
- Followed confidentially regulations to maintain privacy.
- Sanitized operating rooms and helped with the aftermath clean up.
- Retrieved necessary equipment needed for different cases.
- Set up different medical equipment before each case.
Hostess
Dons Seafood
08.2021 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Denham Springs
Denham Springs, LA06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Call Management
Timeline
Customer Service Representative
Certified Alarm Systems
12.2022 - Current
Case Technician
Our Lady of the Lake Regional Medical Centre
08.2022 - 12.2022
Hostess
Dons Seafood
08.2021 - 08.2022
High School Diploma -
Denham Springs
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