Alexis Conklin
Neptune City,NJ
Summary
Dedicated and meticulous office manager with several years of experience excelling at prioritizing, completing multiple tasks simultaneously. Flexible and focused team player with unique skillset to streamline operations from within while providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.
Overview
10
10
years of professional experience
Work History
Server
656 Ocean & Stingers Burger Bar
Long Branch, NJ
07.2022 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Medical Office Manager
Women's Center for Integrative Health
Eatontown, NJ
04.2014 - 07.2024
- Trained new staff on office procedures, software programs and customer service protocols.
- Implemented an electronic health record system that streamlined workflow across departments.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Pitched in to help with office tasks during busy periods and staff absences.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed electronic filing systems by recording information, updating paperwork and maintaining documents.
Cashier
Home Depot
West Long Branch, NJ
10.2022 - 02.2023
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Medical Assistant Certificate - Medical Assisting
Star Career Academy - Brick
Brick, NJ09-2013
Skills
- Strong Work Ethic
- Medical Practice Operations
- Patient Registration
- Insurance Eligibility and Verification
- Attention to Detail
- EMR Software
- Medical terminology knowledge
- Medical history obtainment
- Electronic Health Records Management
- Strong interpersonal skills
Timeline
Cashier
Home Depot
10.2022 - 02.2023
Server
656 Ocean & Stingers Burger Bar
07.2022 - Current
Medical Office Manager
Women's Center for Integrative Health
04.2014 - 07.2024
Medical Assistant Certificate - Medical Assisting
Star Career Academy - Brick
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