Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexis Contreras

Colton,CA

Summary

Highly organized Process Assistant with a proven track record at Amazon, excelling in employee development, and operational excellence. Recognized for enhancing efficiency and delivering exceptional customer service. Skilled in conflict resolution and process analysis, I foster high-performance teams and implement effective solutions to drive success in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Process Assistant

Amazon
Corona, CA
07.2022 - Current
  • Sorting shipments accurately and efficiently, having them delivered to the customer in a timely manner.
  • Communicate with drivers, and come up with creative solutions to troubleshoot issues regarding packages, deliveries, and technology.
  • Train and supervise associates on day-to-day tasks, and ensure requirements regarding work ethics and duties are fulfilled.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services in a fast-paced environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.

Assistant Manager/ Shift Leader

Jack in the Box
Riverside
07.2018 - 05.2022
  • Trained and developed team members in various roles, ensuring they possess the necessary skills to provide excellent service, and meet performance targets.
  • Delegated tasks effectively, prioritized workloads, and monitored staff performances to ensure optimal productivity, and adherence to company policies and procedures.
  • Fostered a motivating environment by recognizing and rewarding exceptional performance, while also addressing any performance issues through coaching and feedback.
  • Trained and supervised staff on food safety and service standards.

Campus Supervisor

Liberty Elementary School
Riverside, CA
03.2021 - 05.2021
  • Managing student activities in response to COVID-19 protocols and regulations to ensure the safety of students, faculty, and staff.
  • Deescalate situations with students, help regulate students' emotions, in hopes of achieving a healthy classroom environment.
  • Enforced school policies and maintained a safe environment.
  • Trained new staff on campus supervision protocols and expectations.
  • Developed strategies to promote positive interactions among diverse groups of students.

Education

B. A. - Criminal Justice

California State University San Bernardino
San Bernardino, CA
05-2023

Skills

  • Employee development
  • High-performance team building
  • Operational excellence
  • Employee supervision
  • Effective communication
  • Conflict resolution
  • Metrics tracking
  • Safety management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Process Assistant

Amazon
07.2022 - Current

Campus Supervisor

Liberty Elementary School
03.2021 - 05.2021

Assistant Manager/ Shift Leader

Jack in the Box
07.2018 - 05.2022

B. A. - Criminal Justice

California State University San Bernardino

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